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ilcapitano's avatar
ilcapitano
Copper Contributor
Feb 23, 2022

HID compliant touch screen driver missing now touch screen doesn't work after sleep Surface Laptop 2

Hello

 

So I have a Microsoft Surface Laptop 2, i5. I upgraded to Windows 11 about a month ago all was fine until I decided to install my graphics card update (Intel(R) UHD Graphics 620) through Intel Update & Install. Since then, I began to get a BSOD after I had put my computer to sleep a couple of times. The keyboard lit up and nothing would appear on the screen and after waiting over a couple minutes, the BSOD would appear as stop code INTERNAL_POWER_ERROR. 

 

After googling the problem, I figured it is a driver error. I downloaded Outbyte Driver Updater and carried out a scan. It found numerous drivers that were not updated. So after updating them (and setting a restore point), I thought hey presto, all was fixed. But NO! What I realised was that my touch screen stopped working! I decided to carry out all the usual checks, restart computer, uninstall drivers, safe mode etc etc, but nothing worked. I did notice that once I restart my computer, my touch screen works, but not the gestures, such as Zoom in/out pinches AND after putting the head down of the laptop so it goes to sleep, and then turning it back on, the touch screen fully STOPS working.

 

I checked device manager and HID compliant touch screen driver was missing. Though there are two other touch drivers - Intel(R) Precise Touch Device and Koga Extended Touch Device. I found the HID compliant touch screen driver to be updated by Outbyte Updater so I tried to system restore to restore it back to before the driver was updated. Neither the Outbyte Updater or Windows could do a proper system restore, I do not know for whatever reason, whenever the computer restarts an error message said the system restore could not be completed. What is worse the BSOD still appeared after putting the laptop to sleep a few times.

 

After covering all the avenues I had googled, I came to the conclusion that I need to reset my laptop to factory settings. I did this, once with Windows 11, then again with to Windows 10 and then back to Windows 11, and each time the HID Compliant Touch Screen Driver was missing in Device Manager (I even tried show hidden drivers). I thought the drivers reset too following a full proper clean reset of Windows but i guess not! Now I also lost the restore points of Outbyte Driver before the HID touch was updated (Outbyte are going to get the worst review after this!!)

 

So currently I am with no touch screen unless I restart my laptop and until I close the lid and put it to sleep. And if I do that a few times, my keyboard lights up but screen remains black and I eventually get the BSOD INTERNAL_POWER_ERROR come up and restarts my computer. I have screenshotted a picture of my device manager showing hidden drivers for someone to help.

 

I have also done Scan for Hardware changes on device manager - nothing. I have done the Windows troubleshooting as advised online and different forums - nothing resolved or picked up there. I have done Windows Update - nothing. I have reverted Windows Update - nothing.

 

I have also tried to download touch screen drivers from the Microsoft Catalogue and even The Surface Laptop 2 Drivers and Firmware on the Microsoft website but to absolutely nothing solving my issue. Is there any way to download the HID Compliant Touch Screen Driver separately? I keep seeing the same answers online as above - I need something different. I need a solution. Please can someone help!! Can I just put it out there, yes I absolutely sure my touch screen was working absolutely fine before because I would use it every single time! I wish I had never updated my drivers!!! I need new methods or solutions please!!

 

 

10 Replies

  • brandybl0ndy's avatar
    brandybl0ndy
    Copper Contributor

    I am having the same issue with my XP-S Dell laptop. I also have gone down the list of fixes that the above went through with no solution.

    The last thing I want to hear is give up no solution just start over and restore, reset, or reinstall.

    Oh my system did have the touchscreen hid driver hidden and will not enable due to a 12c hid device driver that is also hidden and will not start. It says device is not installed, but as it is touchscreen that has no damage 

    and has not been removed or disconnected ever. I also have an issue with bluetooth it shows that they are working yet my hyperspeed razer mouse will not pair

  • AnkitaSarraf's avatar
    AnkitaSarraf
    Copper Contributor

    I have a Dell Inspiron 7415 2-in-1, and I am facing a similar issue. HID touch screen drivers are missing, and my display says there is no touch or pen available. How do I fix it? Please help.

    ilcapitano 

     

  • dxnnie's avatar
    dxnnie
    Copper Contributor

    I'd advise you to reset your computer, keep Windows 11 and download only what's missing in Device Manager or go to the motherboard manufacturer website and download it's appropriate ones. NEVER use those drivers download tools (e.g. Driver Easy, Driver Booster) because they often cause more harm than good.
    As for the Windows 11... Do your manufacturer offer drivers in Windows 11? Might be a safe choice to stay in Windows 10 until it does or the O.S. becomes more stable. My experience is that there is little to none compatibility issues, but it's hard to fully understand the scope one driver or another might interfere on your system.

    • ilcapitano's avatar
      ilcapitano
      Copper Contributor
      I had to reset Windows with a USB back to Windows 10 for a full factory reset of my laptop. Downloading Windows and resetting it didn't work. It has to be reinstalled with a USB. All my drivers came back as normal including my touch screen driver and I upgraded to Windows 11 again. Works fine now.
  • I have a Surface Laptop 2 myself, no issues here and have the same driver names as in your screenshot except the Koga one and I have a Surface Pen settings and not a Skizzle pen device.. Weird..

    But you do a system reset and/or roll-back to Windows 10. I suggest just reinstalling it using a USB stick and wiping (Back-up the important things first!) the whole system.

    - https://www.microsoft.com/software-download/windows11
    - Create Windows 11 Installation Media
    - Use USB stick and format it with the tool and load the installation files on it

    Boot the laptop using https://support.microsoft.com/en-us/surface/boot-surface-from-a-usb-device-fe7a7323-8d1d-823d-be17-9aec89c4f9f5 instructions. Install and don't upgrade but choose a new installation and wipe your current partitions..

    And I never use Driver-Update tools, usually spyware/bad software
    • thundercat66650's avatar
      thundercat66650
      Copper Contributor

      Harm_Veenstra I have two computers that no longer have the touch screen driver I have contacted a Microsoft they can't seem to even find a touch screen driver to download one of my computers I have paid almost $500 for and if Microsoft can't even help me get my touch screen back on I feel like people need to quit messing with Microsoft I have two computers

      • Harm_Veenstra's avatar
        Harm_Veenstra
        MVP
        Microsoft maintains Windows, they don't maintain hardware drivers for Dell. If you have issues with drivers, then Dell should support you on that.

        If Dell can't help you, please create a new topic instead of replying on a Surface laptop topic (Yes, issue seems to be the same, but it's a different vendor and even different drivers)

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