Forum Discussion
Cannot sign in with password after update to 20H2
I have a Surface Pro 4 that updated to 20H2 with no problem. However, I updated my HP laptop from 1909 to 20H2 manually using the upgrade advisor. All went well except that I can no longer log in with my Microsoft account password. On startup, I get a sign in screen with an only option of "Sign-In". I click it and it requires me to do a full log into my Microsoft account. The process takes about 30 second every time. I used to get a screen with a field where I could just enter my password.
On the "Options|Accounts|Sign-In Options" screen, it shows Windows Hello as On and greyed out. I have never used Windows Hello (and I cannot turn it off now because it is greyed out). Higher on that page there should be an option (as on my other computer) for "Password: sign in with your account's password". That option is missing on the HP laptop in question.
Any ideas of what I can do to get the password option back?
Thanks.
Hello Still_Active,
Try these steps:
1. Open Registry Editor.
2. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\PasswordLess\Device.
3. Set DevicePasswordLessBuildVersion to 0.
Note: It is recommended to create System Restore point before editing registry.
Reboot and check if you can sign in with Microsoft account password now.
Hope this helps!
Hello Still_Active,
Try these steps:
1. Open Registry Editor.
2. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\PasswordLess\Device.
3. Set DevicePasswordLessBuildVersion to 0.
Note: It is recommended to create System Restore point before editing registry.
Reboot and check if you can sign in with Microsoft account password now.
Hope this helps!
Wow! That worked perfectly. I can't tell you how much I appreciate your help.
Thank you!
Glad we could help!
