Forum Discussion

Copper Contributor

Nov 08, 2020

Solved

Cannot sign in with password after update to 20H2

I have a Surface Pro 4 that updated to 20H2 with no problem. However, I updated my HP laptop from 1909 to 20H2 manually using the upgrade advisor. All went well except that I can no longer log in w...

KapilArya
Nov 08, 2020
Hello Still_Active,

Try these steps:

1. Open Registry Editor.

2. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\PasswordLess\Device.

3. Set DevicePasswordLessBuildVersion to 0.

Note: It is recommended to create System Restore point before editing registry.

Reboot and check if you can sign in with Microsoft account password now.

Hope this helps!

KapilArya

MVP

Nov 08, 2020

Hello Still_Active,

Try these steps:

1. Open Registry Editor.

2. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\PasswordLess\Device.

3. Set DevicePasswordLessBuildVersion to 0.

Note: It is recommended to create System Restore point before editing registry.

Reboot and check if you can sign in with Microsoft account password now.

Hope this helps!

smosqae
Copper Contributor
Jan 10, 2021
How do I get into the registry if I can't log in? KapilArya
- KapilArya
  MVP
  Jan 10, 2021
  smosqae, OP described in detail in the initial post here, how you can login using Microsoft account. Also, if you've any of Windows Hello sign-in options configured, you can use them to login and then apply the registry manipulation.
  
  Regards.
Still_Active
Copper Contributor
Nov 08, 2020
Wow! That worked perfectly. I can't tell you how much I appreciate your help.

Thank you!
- KapilArya
  MVP
  Nov 09, 2020
  Glad we could help!