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Still_Active's avatar
Still_Active
Copper Contributor
Nov 08, 2020
Solved

Cannot sign in with password after update to 20H2

I have a Surface Pro 4 that updated to 20H2 with no problem.  However, I updated my HP laptop from 1909 to 20H2 manually using the upgrade advisor.  All went well except that I can no longer log in w...
  • KapilArya's avatar
    KapilArya
    Nov 08, 2020

    Hello Still_Active,

     

    Try these steps:

     

    1. Open Registry Editor.

    2. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\PasswordLess\Device.

    3. Set DevicePasswordLessBuildVersion to 0.

     

    Note: It is recommended to create System Restore point before editing registry.

     

    Reboot and check if you can sign in with Microsoft account password now.

     

    Hope this helps! 

KapilArya's avatar
KapilArya
MVP
Nov 08, 2020

Hello Still_Active,

 

Try these steps:

 

1. Open Registry Editor.

2. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\PasswordLess\Device.

3. Set DevicePasswordLessBuildVersion to 0.

 

Note: It is recommended to create System Restore point before editing registry.

 

Reboot and check if you can sign in with Microsoft account password now.

 

Hope this helps! 

smosqae's avatar
smosqae
Copper Contributor
Jan 10, 2021

How do I get into the registry if I can't log in? KapilArya 

  • KapilArya's avatar
    KapilArya
    MVP
    Jan 10, 2021

    smosqae, OP described in detail in the initial post here, how you can login using Microsoft account. Also, if you've any of Windows Hello sign-in options configured, you can use them to login and then apply the registry manipulation.

     

    Regards. 

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