Forum Discussion

Gudhal's avatar
Gudhal
Copper Contributor
Nov 10, 2022
Solved

New behavior including Xerox Print and Scan Experience.

Hi everyone,

 

This week, we started using Universal Print in my organization after a long test period. We noticed something new last week about some of our Xerox printers. Somehow, just below the printer name in the settings page, there is a link saying something like "Software available for this device". See printscreen attached. Clicking on it opens the Microsoft Store and installs Xerox Print and Scan Experience.

 

This installation causes an error when we try to print using our Universal Print printers. Removing it fixes the problem.

 

Is there something new about Universal Print OR Universal Print Class Driver? What has changed last week that causes this? Anyone has some information about this?

 

Thanks!! Have a nice day!!

10 Replies

    • jonahhebert's avatar
      jonahhebert
      Brass Contributor
      Oct 18, 2023
      Are there any updates regarding this issue? The fix was planned for almost a year ago, however in my testing it appears the Xerox PSA is still an issue. This is very frustrating as we try to move forward with Universal Print.
      • Jonathan_Edmonds's avatar
        Jonathan_Edmonds
        Copper Contributor
        Oct 18, 2023

        jonahhebert Thanks for reaching out to us.   This specific issue was addressed last December with a Windows Update.   Can you share specifics with us as to what issues you are still experiencing?   You can also reach out directly to us at mailto:email address removed for privacy reasonsif that is simpler.

         

        Thanks,

        Jonathan

  • Jonathan_Edmonds's avatar
    Jonathan_Edmonds
    Copper Contributor
    Nov 17, 2022

    Gudhal Hello.  Could you possibly share more about your experience with Xerox?  Please feel free to reach out to me directly either through this forum, or if it is possible, email us at XeroxPrintAndScanExperience(at Xerox.com) with detailed information.  I would like to understand this failure and work with you to find a resolution.

     

    Thanks,

    Jonathan

  • AndreasAsander's avatar
    AndreasAsander
    Iron Contributor
    Nov 17, 2022
    We have seen that on occasion on a few printers.
    From what I understood at the time is that Xerox in this case has released a Printer Support Application(PSA) that your installed printer model supports which Windows recognizes and therefore, as a feature, is providing you with a direct link to the Windows Store to install that PSA.

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