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Gudhal's avatar
Gudhal
Copper Contributor
Nov 10, 2022
Solved

New behavior including Xerox Print and Scan Experience.

Hi everyone,   This week, we started using Universal Print in my organization after a long test period. We noticed something new last week about some of our Xerox printers. Somehow, just below the ...
jonahhebert's avatar
jonahhebert
Brass Contributor
Oct 18, 2023
Are there any updates regarding this issue? The fix was planned for almost a year ago, however in my testing it appears the Xerox PSA is still an issue. This is very frustrating as we try to move forward with Universal Print.
  • Jonathan_Edmonds's avatar
    Jonathan_Edmonds
    Copper Contributor
    Oct 18, 2023

    jonahhebert Thanks for reaching out to us.   This specific issue was addressed last December with a Windows Update.   Can you share specifics with us as to what issues you are still experiencing?   You can also reach out directly to us at mailto:email address removed for privacy reasonsif that is simpler.

     

    Thanks,

    Jonathan

    • jonahhebert's avatar
      jonahhebert
      Brass Contributor
      Oct 20, 2023
      After the Xerox Printer is automatically deployed to a user, the PSA is installed automatically. Printing using the PSA says the job goes through on the client, but never prints.
      • Jonathan_Edmonds's avatar
        Jonathan_Edmonds
        Copper Contributor
        Oct 20, 2023
        If possible, can you please share some key details, such as which printer you are using, how it is connected to Universal Print (Native or through connector), and any other details you feel comfortable sharing? It may be much simpler to reach out to us via email also. email address removed for privacy reasons

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