Forum Discussion
Teams Webinar Confirmation Emails Not Sending
Hello!
I'm trying to setup a Webinar for my company and several people have registered for the webinar, but no one has received a confirmation email with the calendar invite/join now link.
Has anyone else been dealing with this issue? I'm unsure how to fix at this time.
- We have identified the root cause and rolled back the offending code. It will take some time to clear out the backlog of emails, but they will send. No action required on your part.
32 Replies
Hello,
Confirmation emails are not sending what is the problem?
Hello,
I am facing the same problem can someone help out?
I'm having the same issue that Teams is not sending the confirmation email to participants. Also, there is no way of resending the email to the registered guests.
- After escelating this problem to Microsoft they reported that they fixed this in their backend.
I don't know if this appends to every tenant, but for mine it's fixed. Teams webinar e-mails are not marked as spam or quarantined anymore. - We had this issue and it was being flagged as spam. Microsoft flagging their own services as spam :')
Rhys Williams did your problem get resolved? I am currently having the same issue.
- Hi Haleyjo, have you been able to solve this issue? I set up a webinar and people register for the event, but none of them received the registration confirmation email too.
- In our enterprise, our SPAM filters were flagging the email address and quarantining them. Teams Eng. worked with security to whitelist the email address.
This is why it is a good idea to allow changing the sender address for registration confirmation.
By doing that, we're avoiding relying on Microsoft's DNS domain issues with e-mail delivery.
Is this on the roadmap? Already been reported on the Feedback Portal, by the way.
BryanNyce Also having this issue. Setup a webinar with registration page. People who register are not receiving a confirmation email. Please help.
- BryanNyce
Microsoft
Hi folks,
If you are encountering issues, you will need to contact product support.
- Is there an Eta on this? Also once a fix is implemented do we need to action anything from our side for the emails to send out or will it just happen?
- BryanNyceWe have identified the root cause and rolled back the offending code. It will take some time to clear out the backlog of emails, but they will send. No action required on your part.
BryanNyce Hello,
the last post was over a year ago, and this is still an issue? I am still having this problem.
Same here... no emails..
