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haleyjo's avatar
haleyjo
Copper Contributor
Oct 18, 2021
Solved

Teams Webinar Confirmation Emails Not Sending

Hello!   I'm trying to setup a Webinar for my company and several people have registered for the webinar, but no one has received a confirmation email with the calendar invite/join now link.    H...
  • BryanNyce's avatar
    BryanNyce
    Jan 14, 2022
    We have identified the root cause and rolled back the offending code. It will take some time to clear out the backlog of emails, but they will send. No action required on your part.
Usama905's avatar
Usama905
Copper Contributor
Jan 14, 2022
Is there an Eta on this? Also once a fix is implemented do we need to action anything from our side for the emails to send out or will it just happen?
BryanNyce's avatar
BryanNyce
Icon for Microsoft rankMicrosoft
Jan 14, 2022
We have identified the root cause and rolled back the offending code. It will take some time to clear out the backlog of emails, but they will send. No action required on your part.
  • Kristina511's avatar
    Kristina511
    Copper Contributor
    Apr 26, 2023

    BryanNyce Hello, 

     

    the last post was over a year ago, and this is still an issue? I am still having this problem.

    • mruberto's avatar
      mruberto
      Copper Contributor
      Apr 28, 2023

      Kristina511 

       

      April 28, 2023. We are having this issue as well. Our Help provider is opening a support case with MS.

       

      But it was 2 years ago that this was reported. It needs tp be bumped up in priority.

      • Excellawy's avatar
        Excellawy
        Copper Contributor
        May 09, 2023

        mruberto I'm having the same issue. Registrants are not getting the confirmation email that they are told they would get after registering to the webinar. Tried with two different email addresses and no go.

  • Tom_Meersschaut's avatar
    Tom_Meersschaut
    Copper Contributor
    Mar 09, 2022

    BryanNyce 

    We still encounter this issue. Does the resolution require an update or change of settings on our side? 

    Thanks,

    Kr, 

    Tom 

  • SpringFalco's avatar
    SpringFalco
    Copper Contributor
    Feb 07, 2022

    BryanNyce we're seeing this happening with a webinar that we've scheduled. Registrants are not receiving their confirmation email. Anything that can be done?

    • BryanNyce's avatar
      BryanNyce
      Icon for Microsoft rankMicrosoft
      Feb 07, 2022
      Open a support case if it continues. I do not see any current issues and I cannot repro it myself at the moment.
      • maloryscott's avatar
        maloryscott
        Copper Contributor
        May 03, 2022

        BryanNyce We are experiencing this. A webinar we held yesterday with registration open a week prior did not send confirmation emails, and we have another scheduled for next week that is not sending confirmation emails to registrants. Is this a known outage, and will this be resolved soon? Thank you!

  • RayBrunet's avatar
    RayBrunet
    Copper Contributor
    Jan 14, 2022
    Thanks for the quick fix! Very much appreciated. It works great now!

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