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caseybookingapp's avatar
caseybookingapp
Copper Contributor
Nov 03, 2023

We are getting an error message when our app tries to authorize with teams

We have an integration in our booking app that connects to a team account, and allows our system to generate a new team links with each new booking. Its worked fine for a long time. 

Now we are getting an errror message saying " Teams not responding" when the user tries to authenticate. 

We cant figure out what is going on. 

developer
meetings
microsoft teams

10 Replies

    • sjship's avatar
      sjship
      Copper Contributor
      Nov 09, 2023
      Hi, we also encountered an authentication issue with our app for MS Teams in the new MS Teams desktop application. Our app is just a static personal tab in MS Teams which integrates with our solution, but the new Teams desktop app started to ignore 3rd party cookies, so our clients can no longer be logged in after switching between application tabs.
      • sjship's avatar
        sjship
        Copper Contributor
        Nov 09, 2023
        But our app works well, in the old Ms Teams desktop app and MS Teams web app.
    • casey2240's avatar
      casey2240
      Copper Contributor
      Nov 07, 2023

      Sayali-MSFT 

      Any update on this? we have mutual customers that arent able to use the integration. 

      • casey2240's avatar
        casey2240
        Copper Contributor
        Nov 14, 2023
        Sayali-MSFT
        are you going to help or reply? THis is week 3 of this problem and I cant seem to get anyone to actually help.
    • casey2240's avatar
      casey2240
      Copper Contributor
      Nov 06, 2023
      HI, this is regarding the teams app development.

      This isnt related to the teams product/issues/failers. Its related to app development that should be authenticating with teams.s

      We have a calendar app that is supposed to connect with teams. When an appointment is made in our system, we create a new event in teams, then request the URL back via API.

      Currently when we attempt to authenticate the connection at set up, we get an error message saying that teams will not respond. This is new. Its worked for over a year just fine.

      Our process is, our customer goes into our system, clicks on teams, then clicks connect. Up until now, it would connect the user in our system with the teams user in order to create the teams event and fetch the event URL. But now we get the error.

      Support has been really tough, they have simply pushed me on to the next group now 8 times.

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