Forum Discussion
Teams Bot Feedback button is not shown to most of the user
Hello everyone,
I developed a Teams chatbot which used Azure Search and Azure OpenAI. For chatbot response which has citations from Azure Search, I enabled the feedbackLoop
response.ChannelData = new { feedbackLoopEnabled = true };
It was a success. I can see the thumbs up/down button and managed to capture the feedback.
Unfortunately, some of the users reported that they can't see the thumbs up/down button in Desktop Teams or Teams Web. Strangely, if they use their Android Teams App, they can see the thumbs up/down button.
Anyone knows what could be the reason for such a strange behavior?
Thanks in advance.
Regards,
Hardono
- Hi All,
we can close this item. After publishing the chatbot, everyone is now able to view the thumbs up/down in their Teams Desktop.
12 Replies
xiaofgeMicrosoft
The document says:
- AI label, citations, feedback buttons, and sensitivity labels are available in public developer preview for one-on-one and group chats, but aren't supported in channels.
Maybe your colleague doesn't enable "developer preview"?
- Hi xiaofge
Surprisingly, I was looking at my Teams configuration and found that Developer Preview is not enabled.
My colleagues enabled the developer preview, but still can't see the feedback buttons in Teams desktop. Strangely, when they open Teams in iOS, they are able to see the feedback buttons.- So, between me and my colleagues, only myself is able to view the feedback buttons in Teams Desktop. None of my colleagues are able to see the thumbs up/down in Teams Desktop. But they all can see the buttons in their Teams mobile app (both Android and iOS)
Prasad_Das-MSFThardonoa, this is quite strange. Could you please ensure that the Teams clients (Desktop and Web) are updated to the latest version? Please also check if there are any network restrictions or proxy settings that might be blocking the feedback feature.
Prasad_Das-MSFT I am using the latest Teams desktop. I don't think there is any network restriction here. I can see the buttons when using office network as well as my home network.
I can see the feedback buttons
But my other colleagues are not able to see them.