Forum Discussion

Copper Contributor

Sep 25, 2024

Solved

Teams Bot Feedback button is not shown to most of the user

Hello everyone, I developed a Teams chatbot which used Azure Search and Azure OpenAI. For chatbot response which has citations from Azure Search, I enabled the feedbackLoop response.Channel...

hardonoa
Oct 24, 2024
Hi All,

we can close this item. After publishing the chatbot, everyone is now able to view the thumbs up/down in their Teams Desktop.

Prasad_Das-MSFT

Microsoft

Sep 25, 2024

hardonoa, this is quite strange. Could you please ensure that the Teams clients (Desktop and Web) are updated to the latest version? Please also check if there are any network restrictions or proxy settings that might be blocking the feedback feature.

hardonoa

Copper Contributor

Sep 26, 2024

Prasad_Das-MSFT I am using the latest Teams desktop. I don't think there is any network restriction here. I can see the buttons when using office network as well as my home network.

I can see the feedback buttons

But my other colleagues are not able to see them.

hardonoa
Copper Contributor
Sep 26, 2024
Prasad_Das-MSFT Below is the screenshot taken by my colleague.

he has the same Teams version as me.
- Prasad_Das-MSFT
  Microsoft
  Sep 27, 2024
  hardonoa , we tried to repro this issue using below sample, however for us the feedback buttons are showing correctly.
  
  Microsoft-Teams-Samples/samples/bot-conversation/nodejs at main · OfficeDev/Microsoft-Teams-Samples (github.com)
  
  Thanks,
  
  Prasad Das
  
  ------------------------------------------------------------------------------------------
  
  If the response is helpful, please click "**Mark as Best Response**" and like it. You can share your feedback via Microsoft Teams Developer Feedback link. Click here to escalate.
  - hardonoa
    Copper Contributor
    Sep 30, 2024
    Hi Prasad,
    
    Yes, that's what puzzled me as well. If I can see the thumbs up/down, why some of my colleagues couldn't. They did say that they can see the thumbs up/down in their mobile.
    
    I am just wondering what other possible cause that the buttons didn't show up. Could it be Teams settings? Or could it be the permission from Entra?