Forum Discussion
Bug displaying app names in shared channels
When sending a message to a shared channel with an app, the Teams instance that originated the shared channel and has the app installed (instance #1) will display the app details correctly. In the other Teams instance that was invited to the channel and does not have the app installed (instance #2), the app icon and descriptive dialog box (on hover) are correct, but the app name is replaced with the bot id. For reference, this is an app available on AppSource (MS Teams app store), and that may be way instance #2 was able to view the app's info.
Is this a supported use case and that is a bug to be fixed, or are apps not supposed to be allowed to post in shared channels? It does seem like the omission of apps in the channel and making it harder to find the channel id suggest that this is not supported.
Prasad_Das-MSFTMicrosoft
benalderfer-expel - We are checking the issue. We will get back to you shortly.
- Prasad_Das-MSFT
benalderfer-expel - We tried to repro the scenario as below:
1.Created a shared channel 'My Shared Channel' in a team named 'PSD Team' which has an app installed named 'New App'
2. Another team named 'new team' was invited to the channel and does not have the app installed.3. Sent a message via app in 'PSD Team' and was able to view app name, app icon and descriptive dialog box correctly.
4. Similarly checked in 'new team' and there also was able to view app name, app icon and descriptive dialog box correctly.
- Prasad_Das-MSFT
benalderfer-expel - Could you please confirm if your issue is resolved or are you still facing the issue?
Yes, this issue is still ongoing. We just recently setup a new shared channel with a different bot and shared that channel to 2 other instances. All 3 instances are seeing the same issue where the bot's name is displayed as "Bot User - <id>", but it is showing the correct picture and displaying the correct info when you hover over the picture (see attached).
