Forum Discussion
Bug displaying app names in shared channels
Microsoftbenalderfer-expel - We tried to repro the scenario as below:
1.Created a shared channel 'My Shared Channel' in a team named 'PSD Team' which has an app installed named 'New App'
2. Another team named 'new team' was invited to the channel and does not have the app installed.
3. Sent a message via app in 'PSD Team' and was able to view app name, app icon and descriptive dialog box correctly.
4. Similarly checked in 'new team' and there also was able to view app name, app icon and descriptive dialog box correctly.
- Prasad_Das-MSFT
benalderfer-expel - Could you please confirm if your issue is resolved or are you still facing the issue?
Yes, this issue is still ongoing. We just recently setup a new shared channel with a different bot and shared that channel to 2 other instances. All 3 instances are seeing the same issue where the bot's name is displayed as "Bot User - <id>", but it is showing the correct picture and displaying the correct info when you hover over the picture (see attached).
For further context on this, I have found that it will display the bot name incorrectly upon first looking at the shared channel, but if you navigate to a non-shared channel with the bot in it, the name will display correctly. Upon returning to the shared channel, the bot name now displays correctly in the shared channel. If you then refresh the page, the bot name is broken again. My initial guess is this may be a caching bug in Teams. I can reproduce this both in the macOS desktop client and the web client.
