Forum Discussion
All Teams Bots Not Working At All
This morning all of a sudden all our Teams bots stopped working. These are bots built using bot framework running on Azure Bot Teams Channel. Is this related to the current Teams API issue we talking about? All of a sudden all our client and test bots stopped working. But the Web Channel is working as expected. Only the teams channel. We even checked with ngrok and its not even hitting the service.
We checked the app registrations and their credentials as well to ensure not issues there too. Completely lost whats happening.
Help?
2 Replies
Hi DasunDaDev . I have the same issue see:
https://learn.microsoft.com/en-za/answers/questions/5780819/graphapi-microsoft-graph-commsnotification-not-bei
We have narrowed it down and we have 2 modes of failure
- No payload when a notification of a call arrives
- We get an incoming notification but then don't get subsequent notifications (establishing and or established) after we answer it.
Also I have been testing this for 2 or 3 days and have noticed that sometimes it works for a short period of time
Thanks
Jon
Prasad_Das-MSFTMicrosoft
Hi DasunDaDev , thanks for raising your issue. If all your Teams bots stopped working at the same time (while the Web Channel still works and your endpoints are not being hit), this is very likely due to a Microsoft Teams platform/API outage or incident affecting the Teams channel specifically.
What you should do:
- Check Microsoft 365 Service Health: Go to the Microsoft 365 Service Health Dashboard and look for any active incidents related to Microsoft Teams, Teams Bots, or Teams APIs.
- Check Microsoft Teams Developer Status: Visit Teams Developer Platform Status or Azure Bot Service status.
