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Sho_Sugimoto_kt123's avatar
Sho_Sugimoto_kt123
Copper Contributor
Sep 05, 2023

WebGL Error

I have this issue saying graphics card does not support WebGL when I browse virtual 3D tour with either Edge or Chrome.

It happens randomly and seems browser setting is okay (hardware acceralation is ON for Chrome).

I have doubt it is caused by lack of RAM but anybody have any idea to avoid this error?

 

This is status of Chrome

14 Replies

  • Deleted's avatar
    Deleted
    Sep 15, 2023
    Thanks for sharing the issue!

    May I ask for the following:

    1. What is the model of Surface Device?

    2. Specs

    3. Windows Version
    • Sho_Sugimoto_kt123's avatar
      Sho_Sugimoto_kt123
      Copper Contributor
      Sep 16, 2023

      Deleted 

      Here is my device spec.

      Surface pro 9
RAM:8GB
SSD:256GB
Intel® Iris® Xe
Windows version: Windows11 Home build 22621.2283
Chrome version: 117.0.5938.63
Edge version: 116.0.1938.81

      I also have surface pro7+ that shows same error.
      I will inform you the spec of 7+ later.
      Thanks,

       

      • Deleted's avatar
        Deleted
        Sep 16, 2023
        Try this flag:

        edge://flags/#use-angle

        http://html5test.com/

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