Forum Discussion

Copper Contributor

Sep 04, 2023

WebGL Error

I have this issue saying graphics card does not support WebGL when I browse virtual 3D tour with either Edge or Chrome. It happens randomly and seems browser setting is okay (hardware acceralation i...

Deleted

Not applicable

Sep 15, 2023

Thanks for sharing the issue!

May I ask for the following:

1. What is the model of Surface Device?

2. Specs

3. Windows Version

Sho_Sugimoto_kt123

Copper Contributor

Sep 15, 2023

Deleted

Here is my device spec.

Surface pro 9
RAM:8GB
SSD:256GB
Intel® Iris® Xe
Windows version: Windows11 Home build 22621.2283
Chrome version: 117.0.5938.63
Edge version: 116.0.1938.81

I also have surface pro7+ that shows same error.
I will inform you the spec of 7+ later.
Thanks,

Deleted
Not applicable
Sep 15, 2023
Try this flag:

edge://flags/#use-angle

http://html5test.com/
- Sho_Sugimoto_kt123
  Copper Contributor
  Sep 15, 2023
  Thanks, but what should I do with this?
  Which item should I check?
  - Deleted
    Not applicable
    Sep 15, 2023
    If none of those work, contact Surface Support here:
    
    https://support.microsoft.com/en-us/home/contact?SourceApp=surfaceweb1&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding
Deleted
Not applicable
Sep 15, 2023
Thanks for sharing and I forgot to ask, is there anyway thou mayest able to share the place where I can test this on my surface?
- Sho_Sugimoto_kt123
  Copper Contributor
  Sep 15, 2023
  Here is URLs that have errors
  
  https://3d-cg.jp/arnest1/sample/hachiouji/naikan/
  https://3d-cg.jp/arnest1/sample/atsugi/naikan/
  - Deleted
    Not applicable
    Sep 15, 2023
    Thanks, also there is a new update for Edge to upgrade from 116 to 117!