Forum Discussion

Copper Contributor

Sep 05, 2023

WebGL Error

I have this issue saying graphics card does not support WebGL when I browse virtual 3D tour with either Edge or Chrome. It happens randomly and seems browser setting is okay (hardware acceralation i...

Deleted

Sep 15, 2023

Thanks for sharing the issue!

May I ask for the following:

1. What is the model of Surface Device?

2. Specs

3. Windows Version

Sho_Sugimoto_kt123
Copper Contributor
Sep 16, 2023
Deleted
Here is my device spec.

Surface pro 9 RAM:8GB SSD:256GB Intel® Iris® Xe Windows version: Windows11 Home build 22621.2283 Chrome version: 117.0.5938.63 Edge version: 116.0.1938.81

I also have surface pro7+ that shows same error.
I will inform you the spec of 7+ later.
Thanks,
- Deleted
  Sep 16, 2023
  Try this flag:
  
  edge://flags/#use-angle
  
  http://html5test.com/
  - Sho_Sugimoto_kt123
    Copper Contributor
    Sep 16, 2023
    Thanks, but what should I do with this?
    Which item should I check?
- Deleted
  Sep 16, 2023
  Thanks for sharing and I forgot to ask, is there anyway thou mayest able to share the place where I can test this on my surface?
  - Sho_Sugimoto_kt123
    Copper Contributor
    Sep 16, 2023
    Here is URLs that have errors
    
    https://3d-cg.jp/arnest1/sample/hachiouji/naikan/
    https://3d-cg.jp/arnest1/sample/atsugi/naikan/