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Sho_Sugimoto_kt123's avatar
Sho_Sugimoto_kt123
Copper Contributor
Sep 05, 2023

WebGL Error

I have this issue saying graphics card does not support WebGL when I browse virtual 3D tour with either Edge or Chrome. It happens randomly and seems browser setting is okay (hardware acceralation i...
Sho_Sugimoto_kt123's avatar
Sho_Sugimoto_kt123
Copper Contributor
Sep 16, 2023

Deleted 

Here is my device spec.

Surface pro 9
RAM:8GB
SSD:256GB
Intel® Iris® Xe
Windows version: Windows11 Home build 22621.2283
Chrome version: 117.0.5938.63
Edge version: 116.0.1938.81

I also have surface pro7+ that shows same error.
I will inform you the spec of 7+ later.
Thanks,

 

Deleted's avatar
Deleted
Sep 16, 2023
Try this flag:

edge://flags/#use-angle

http://html5test.com/
  • Sho_Sugimoto_kt123's avatar
    Sho_Sugimoto_kt123
    Copper Contributor
    Sep 16, 2023
    Thanks, but what should I do with this?
    Which item should I check?
    • Deleted's avatar
      Deleted
      Sep 16, 2023
      If none of those work, contact Surface Support here:

      https://support.microsoft.com/en-us/home/contact?SourceApp=surfaceweb1&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

    • Deleted's avatar
      Deleted
      Sep 16, 2023
      https://get.webgl.org/webgl2/, here is another one to test if webgl2 is working properly.
    • Deleted's avatar
      Deleted
      Sep 16, 2023

      For the flag, change default in the drop down to "enabled" and press the restart button.. then test again.

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