Forum Discussion

Karthik Narayana's avatar
Karthik Narayana
Copper Contributor
Feb 26, 2018

Unable to Install the Collaboration Recall App

Hi Team. We are facing technicall challenge to install a 3rd Party app called Collaboration Recall app on our Microsoft Surface Hub devices placed globally. Once we access Microsoft Apps Store and search the Collaboration Recall App, the GET option is grayed out to install this app, no option to proceed further. How to go about this please guide us. Thanks, Karthik Narayana 

10 Replies

  • Tim Presland's avatar
    Tim Presland
    Brass Contributor
    Feb 28, 2018

    Hi. 

     

    I will contact your directly about your issue. 

     

    For privacy it might be best to remove your email address. 

     

    If anyone else is having issues please contact INFO@BinaryBorn.com. 

     

    PLEASE NOTE - We currently version is still in BETA (datestamp 28.02.18) .... however we are so close to full PRODUCTION release.  It's been awhile coming but we're getting there.   The FULL PRODUCTION release will have no time limit capping on recording. 

    • Daniel Hudson's avatar
      Daniel Hudson
      Steel Contributor
      Feb 28, 2018
      Hi Tim

      Just looking at Collaboration Recall on the Microsoft Store. It's currently listed as requiring Windows 10 version 16299 as a minimum requirement (Windows 10 1709 - Fall Creators Update).

      However Surface Hub is still running 15063 (1703 - Creators Update).

      This may be the problem for Karthik.
      • Karthik Narayana's avatar
        Karthik Narayana
        Copper Contributor
        Feb 28, 2018

        Yes Tim, the details which you have given my Surface Hub is running on Window 10  version 1703

    • Karthik Narayana's avatar
      Karthik Narayana
      Copper Contributor
      Feb 28, 2018
      Please let me know whether the current app is not install-able on the device ? the GET option is grayed out. May, I know whats the reason any alternate option to install.
      • Tim Presland's avatar
        Tim Presland
        Brass Contributor
        Feb 28, 2018

        Hi

         

        I'll email you to get more details. 

         

        There is no alternate option to install - it's only via Windows Store.  It's a UWP app. 

  • Daniel Hudson's avatar
    Daniel Hudson
    Steel Contributor
    Feb 26, 2018

    Hi Karthik

     

    Firstly, I would consider removing your personal details as this is a public forum.

     

    Tim Presland is part of the company who is developing the app and they may be able to help.

     

    The liklihood is that the app is not available for offline licensing, and thus you won't be able to install it remotely at this time.

     

    Thanks

    Dan

     

    Edit: Just re-read the original post and realised that Karthik likely isn't trying to install remotely! Ignore me...!