Forum Discussion

Copper Contributor

Feb 26, 2018

Unable to Install the Collaboration Recall App

Hi Team. We are facing technicall challenge to install a 3rd Party app called Collaboration Recall app on our Microsoft Surface Hub devices placed globally. Once we access Microsoft Apps Store and se...

Tim Presland

Brass Contributor

Feb 28, 2018

Hi.

I will contact your directly about your issue.

For privacy it might be best to remove your email address.

If anyone else is having issues please contact INFO@BinaryBorn.com.

PLEASE NOTE - We currently version is still in BETA (datestamp 28.02.18) .... however we are so close to full PRODUCTION release. It's been awhile coming but we're getting there. The FULL PRODUCTION release will have no time limit capping on recording.

Daniel Hudson

Steel Contributor

Feb 28, 2018

Hi Tim

Just looking at Collaboration Recall on the Microsoft Store. It's currently listed as requiring Windows 10 version 16299 as a minimum requirement (Windows 10 1709 - Fall Creators Update).

However Surface Hub is still running 15063 (1703 - Creators Update).

This may be the problem for Karthik.

Karthik Narayana
Copper Contributor
Feb 28, 2018
Yes Tim, the details which you have given my Surface Hub is running on Window 10 version 1703
- Tim Presland
  Brass Contributor
  Feb 28, 2018
  Hi Karthik,
  
  OK we have a bit more understanding now. Previously you would have been able to update at your build level …. but the min spec has now increased in the Windows Store. We are trying to determine why the min spec increased with our latest upload?
  
  We’ll rectify and shall let you know.
  
  Thanks for your understanding.
  
  Cheers
  
  -Tim.
  - Tim Presland
    Brass Contributor
    Mar 07, 2018
    Hi Karthik,
    
    As mentioned in email. the minimum version have now been corrected.
    
    Can you please test and validate all is now working? Thank you for your understanding and patience :-)