Forum Discussion

Karthik Narayana's avatar
Karthik Narayana
Copper Contributor
Feb 26, 2018

Unable to Install the Collaboration Recall App

Hi Team. We are facing technicall challenge to install a 3rd Party app called Collaboration Recall app on our Microsoft Surface Hub devices placed globally. Once we access Microsoft Apps Store and se...
Tim Presland's avatar
Tim Presland
Brass Contributor
Feb 28, 2018

Hi. 

 

I will contact your directly about your issue. 

 

For privacy it might be best to remove your email address. 

 

If anyone else is having issues please contact INFO@BinaryBorn.com. 

 

PLEASE NOTE - We currently version is still in BETA (datestamp 28.02.18) .... however we are so close to full PRODUCTION release.  It's been awhile coming but we're getting there.   The FULL PRODUCTION release will have no time limit capping on recording. 

  • Daniel Hudson's avatar
    Daniel Hudson
    Steel Contributor
    Feb 28, 2018
    Hi Tim

    Just looking at Collaboration Recall on the Microsoft Store. It's currently listed as requiring Windows 10 version 16299 as a minimum requirement (Windows 10 1709 - Fall Creators Update).

    However Surface Hub is still running 15063 (1703 - Creators Update).

    This may be the problem for Karthik.
    • Karthik Narayana's avatar
      Karthik Narayana
      Copper Contributor
      Feb 28, 2018

      Yes Tim, the details which you have given my Surface Hub is running on Window 10  version 1703

      • Tim Presland's avatar
        Tim Presland
        Brass Contributor
        Feb 28, 2018

        Hi Karthik,

         

        OK we have a  bit more understanding now.  Previously you would have been able to update at your build level …. but the min spec has now increased in the Windows Store.  We are trying to determine why the min spec increased with our latest upload?

         

        We’ll rectify and shall let you know.

         

        Thanks for your understanding.

         

         

        Cheers

        -Tim.

  • Karthik Narayana's avatar
    Karthik Narayana
    Copper Contributor
    Feb 28, 2018
    Please let me know whether the current app is not install-able on the device ? the GET option is grayed out. May, I know whats the reason any alternate option to install.
    • Tim Presland's avatar
      Tim Presland
      Brass Contributor
      Feb 28, 2018

      Hi

       

      I'll email you to get more details. 

       

      There is no alternate option to install - it's only via Windows Store.  It's a UWP app.