Mauro Perego I know I am more than 1 year late, but I ran into the same issue last week and could not find a clear answer online. I hope this saves some time for someone who has recently had the same issue.
I am leaving these 2 links about the Reset/First-time setup of the HUB because it was part of my troubleshooting.
I want to clarify that we don't add the Surface HUB to Active Directory but use an account created in Azure AD. So when setting the admin accounts on the HUB we select: Microsoft Azure Active Directory.
At point 7 of the guide for the First Time Setup (see above link), when asked for the Device Account info, select "Skip and continue" because we were receiving an error message that the account could not be found. (Someone reported that adding the version with the extension @domain.onmicrosoft.com work. It did not work for me)
Now the HUB is ready and you can log in, but it will still show "Cannot access contacts."
- Skip setting up a device account in the first-run process, install all Windows Updates afterwards, and then add the account from Settings > Surface Hub > Accounts.
Isn't that a problem that you have not been sign-in as it says on topic? So one propose is, select the "Workplace or School account" at first, then from bottom, select [Continue].
No, it is not a problem because it should find your contact to sign in. You still need to add an account to the HUB under "Settings / Admin / Surface HUB / Accounts" Selecting "Workplace or School account" and selecting continue will work but it is not what Mauro was trying to achieve. Also, I find it annoying to enter the full email address when the HUB has the function to search the contacts.
This is a known issue and Microsoft is working on a fix. You can bypass the address book and send it straight to the login prompt by setting Sign-in suggestions to Disabled via Intune. What has also worked for us is to add the device account using UPN vs domain\userid. **This can only be changed after a full reset, changing the device account to UPN from settings does not work**
Can it be a common behaviour due to the enforcing of Teams mode1 via intune?
Resources
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Hello,
since few weeks 2 of my new Surface Hub 2 show cannot access contacts as per pic below.
I reinstalled from scratch one of them and it did not help ... do you have any idea how to address this issues?
thanks
MP
","body@stringLength":"789","rawBody":"
Hello,
since few weeks 2 of my new Surface Hub 2 show cannot access contacts as per pic below.
I reinstalled from scratch one of them and it did not help ... do you have any idea how to address this issues?
thanks
MP
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\"cannot access contacts\"","moderationData":{"__ref":"ModerationData:moderation_data:3674175"},"body":"
Mauro Perego I know I am more than 1 year late, but I ran into the same issue last week and could not find a clear answer online. I hope this saves some time for someone who has recently had the same issue.
I am leaving these 2 links about the Reset/First-time setup of the HUB because it was part of my troubleshooting.
I want to clarify that we don't add the Surface HUB to Active Directory but use an account created in Azure AD. So when setting the admin accounts on the HUB we select: Microsoft Azure Active Directory.
At point 7 of the guide for the First Time Setup (see above link), when asked for the Device Account info, select \"Skip and continue\" because we were receiving an error message that the account could not be found. (Someone reported that adding the version with the extension @domain.onmicrosoft.com work. It did not work for me)
Now the HUB is ready and you can log in, but it will still show \"Cannot access contacts.\"
- Skip setting up a device account in the first-run process, install all Windows Updates afterwards, and then add the account from Settings > Surface Hub > Accounts.
Isn't that a problem that you have not been sign-in as it says on topic? So one propose is, select the \"Workplace or School account\" at first, then from bottom, select [Continue].
After that it most likely asks your credentials.
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You still need to add an account to the HUB under \"Settings / Admin / Surface HUB / Accounts\" Selecting \"Workplace or School account\" and selecting continue will work but it is not what Mauro was trying to achieve. Also, I find it annoying to enter the full email address when the HUB has the function to search the contacts.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"repliesCount":2,"postTime":"2022-11-11T09:35:54.068-08:00","lastPublishTime":"2022-11-11T09:35:54.068-08:00","metrics":{"__typename":"MessageMetrics","views":2649},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:SurfaceDevices/category:products-services/category:communities/community:gxcuf89792board:SurfaceHub/message:2466135/message:3674666","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:36":{"__typename":"Rank","id":"rank:36","position":17,"name":"Brass Contributor","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:71740":{"__typename":"User","id":"user:71740","uid":71740,"login":"Nick Wiley","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-08-11T23:34:53.067-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-2.svg?time=0"},"rank":{"__ref":"Rank:rank:36"},"entityType":"USER","eventPath":"community:gxcuf89792/user:71740"},"ModerationData:moderation_data:2601242":{"__typename":"ModerationData","id":"moderation_data:2601242","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:2601242":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:71740"},"id":"message:2601242","revisionNum":1,"uid":2601242,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:SurfaceHub"},"parent":{"__ref":"ForumTopicMessage:message:2466135"},"conversation":{"__ref":"Conversation:conversation:2466135"},"subject":"Re: Surface Hub 2 showing \"cannot access contacts\"","moderationData":{"__ref":"ModerationData:moderation_data:2601242"},"body":"This is a known issue and Microsoft is working on a fix. You can bypass the address book and send it straight to the login prompt by setting Sign-in suggestions to Disabled via Intune. What has also worked for us is to add the device account using UPN vs domain\\userid. **This can only be changed after a full reset, changing the device account to UPN from settings does not work**","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-08-02T17:37:58.116-07:00","lastPublishTime":"2021-08-02T17:37:58.116-07:00","metrics":{"__typename":"MessageMetrics","views":3504},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:SurfaceDevices/category:products-services/category:communities/community:gxcuf89792board:SurfaceHub/message:2466135/message:2601242","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:2468199":{"__typename":"ModerationData","id":"moderation_data:2468199","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:2468199":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:198111"},"id":"message:2468199","revisionNum":1,"uid":2468199,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:SurfaceHub"},"parent":{"__ref":"ForumTopicMessage:message:2466135"},"conversation":{"__ref":"Conversation:conversation:2466135"},"subject":"Re: Surface Hub 2 showing \"cannot access contacts\"","moderationData":{"__ref":"ModerationData:moderation_data:2468199"},"body":"
Can it be a common behaviour due to the enforcing of Teams mode1 via intune?
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