Forum Discussion
User Cannot Access One Specific Site and I Can't Figure Out Why
User can access other sites, but this one particular site, which many other users can access, they cannot. I've tried:
- Granting direct access (typical access is via Members group).
- Granting direct access to a file or folder.
- Removing and re-granting access.
- Granting access via sharing link.
- Had them sign out and back into their M365 account.
- Had them use a different browser.
- Had them try incognito mode.
- They are on a VDI machine, so it is a new machine every day (no need to try rebooting).
Their permissions include a number of "web-only limited access" entries, but my understanding is that is because they were granted access to a file or folder deeper in the file structure (there are over 28K files), most likely through an access request that was approved. Even though their requests were approved, they never were able to access what was granted.
Any ideas?
Try this, it helped me in the past, you can find it in the Admin Center - Support - help & Support
3 Replies
Try this, it helped me in the past, you can find it in the Admin Center - Support - help & Support
AndresGorzelany Thank you! That was it. It detected a "https://learn.microsoft.com/en-us/sharepoint/troubleshoot/sharing-and-permissions/fix-site-user-id-mismatch" for the user on that site, then I allowed it to remove that ID completely. Once it was finished, I added the user back to the Members group and they were able to access the site. Thanks again!
- Glad to hear, yes, usually mismatched ID occur when reactivating old user objects. Very glad to hear it has fixed it for you
