Forum Discussion
SharePoint Online retention policy not working for Document Library
I have a SharePoint Document Library - DocA, I have setup an Information Management Policy to move items to the recycle bin on Created+1 Days.
I am using SharePoint online and have been waiting for the items to be deleted for well over a 10 days now. Could you please anyone help on this that why the job has not triggered?
Anyone help on this.
- After extensive testing and work with Microsoft Premier Support, I was told that the fact that SharePoint retention policies of less than 7 days don't work is "Be-Design [sic] behaviour and there is nothing to little that we can do on this at the moment."
The admin portal allows you to create policies that are less than 7 days without any warning, and Microsoft documentation doesn't explain this. I was told to submit a UserVoice or a suggestion for an update to the technical documentation. I pushed back, as this is not a feature request but a hole in the product and documentation. The SharePoint expiration timer runs weekly so policies of less than 7 days are not expected to work. I submitted a UserVoice but the SharePoint UserVoice service has been eliminated. Hi, just to confirm, you have configured this for the library as below, correct?
Also, this guide - https://support.microsoft.com/en-us/office/create-and-apply-information-management-policies-eb501fe9-2ef6-4150-945a-65a6451ee9e9 shows that IM policies work on a weekly timer as shown below.
Could you still be waiting for this to kick in?
Thank you for the response.
I have configured the retention policy for over more than 10 days. FYI - Configured per below image.
Still the timer job has not kicked in. Please advice.
OK, these settings look correct, and I am testing this myself but may need to wait a while for some results. In the meantime, I would recommend that you open a support ticket with Microsoft to see if they can advise further on this.
