SharePoint Online not responding to modify any file or open any online app

Question

we have 30 user on office365 and since 11th of march our SharePoint is totally down! the worst part of it is that Microsoft support not answering clear.

none of users cant edit, create, even open some times

we just have outlook .

Excel online, word online, PowerPoint online, one drive, SharePoint online sites... everything is down.

any one has the same problem?
any one can explain ?

anthony gutierrez (sps pfe) · Answer

AshkanGhasemi&nbsp;
&nbsp;
It sounds like someone may have disabled features/services. If someone on your staff has admin rights in the tenant, they can verify this via PowerShell and reenable them.
https://docs.microsoft.com/en-us/office365/enterprise/powershell/disable-access-to-services-with-office-365-powershell
&nbsp;
Otherwise, without much information you should have your corp rep that set up the contract for O365 contact support.

anthony gutierrez (sps pfe) · Answer

AshkanGhasemi&nbsp;
Your internet speed may test out fine, but it's the end-to-end connectivity/path from your client/workstation to your tenant end-points that matters. A lot of customers (large &amp; small) run in to similar issues (high latency, dropped packets, sporadic connectivity). This is why MSFT offers a network performance analysis package.
&nbsp;
I would take a look at,&nbsp;https://docs.microsoft.com/en-us/office365/enterprise/set-up-network-for-office-365, and the sub-sections (especially the info on network planning performance tuning). This will assist your organization in understanding how and where clients connect and be better prepared when talking to support.

ashkanghasemi · Answer

&nbsp;&nbsp;Thanks Anthony , but one important thing is that all things came and go time to time, for example i have problem with my excel today and tomorrow excel is all right and onedrive is not working ... .

rob ellis · Answer

Have you confirmed that the issue is not your internet connection?

ashkanghasemi · Answer

100% i am sureRob Ellis&nbsp;

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SharePoint Online not responding to modify any file or open any online app

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