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Christopher Sheehan's avatar
Christopher Sheehan
Copper Contributor
Apr 09, 2019

SharePoint Online - external sharing

I shared a SPO site with an external user. They received the link and when they tried to login, they received an error message saying "We've sorry but username@company.com can't be found in the abc.SharePoint.com directory. Please try again while we try to automatically fix this for you." Any suggestions?

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SharePoint Online

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  • Rnishat0786's avatar
    Rnishat0786
    Iron Contributor
    Apr 09, 2019

    Christopher Sheehan 

     

    I have seen this issue in our organization multiple times. Could you try opening the SharePoint site in InPrivate browser.

     

    Even if the external user may not have an MS account, a code should be sent to there email on which the link is shared.

     

    Thanks

     

    Robin Nishad

  • Kimberly Roetman's avatar
    Kimberly Roetman
    Iron Contributor
    Apr 09, 2019

    Christopher Sheehan 

     

    We had a similar issue where we shared a site to their email address, which was not the same as their Office 365 login. Perhaps they use a different format for their O365 login from their email address?

  • Norman Young's avatar
    Norman Young
    MVP
    Apr 09, 2019

    Hello Christopher Sheehan,

     

    We had a user with the same error but I'm fuzzy on the details.

     

    I believe it was caused by the external email account is not being a Microsoft Account or a work or school account from another Office 365 subscription.

     

    Users can verify their account by:

    1. Connect to: https://login.live.com
    2. Enter the email address of the external user and click “Next”
    3. If they receive an error message stating that the account does not exist, they need to Create one!

    I hope this helps.

     

    Norm

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