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Doug Allen's avatar
Doug Allen
Iron Contributor
Jun 23, 2019

Share24x7,

 

Can you please elaborate on the behavior being seen by the users?  In SharePoint 2010, if the site collection is locked via the Quota and Lock all users (even admins) would see all ribbon buttons grayed out and every document opened read only.  This would be because of either the site collection being locked or the SQL database being marked read only (via Central Admin).  

 

One other possibility is to check the drive space on both the SharePoint and SQL server.  If the SQL server ran out of disk space, SharePoint wont be able to write any more data to the database and behaving like its locked.  

  • Share24x7's avatar
    Share24x7
    Copper Contributor
    Jun 24, 2019

    Doug Allen 

     

    Hi

     

    User, have the same issue can't edit any files. 

     

    -open in word and excel with Read-only option (i have attached an image with this reply). 

     

    - a site collection is locked via the Quota and Lock all users (Status of the database showing read-only - NO)

     

    - SQL server has plenty of space on both servers. 

     

     

     

    • Doug Allen's avatar
      Doug Allen
      Iron Contributor
      Jun 24, 2019

      Share24x7 

       

      What error do they get when they click to Edit the files in Word or Excel?

      • Share24x7's avatar
        Share24x7
        Copper Contributor
        Jun 24, 2019

        Doug Allen 

        it coming up below error

         

        "you do not have the correct permissions. contact the server administrator"

         

        i have all access right and permission.

         

        thanks  

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