Recommended migration tools to migrate from SP on-premises to SP on-line

I have been working on a commercial migration tool for around one year, where i did many migration from SharePoint on-premises 2013 + File shares to SharePoint online. but recently the tool is showing many inconsistent results and their support team is not helpful. for example last week i did a migration from sharepoint 2013 team site (which contain 70 sub-sites) to sharepoint online classic team site, where the tool only migrated 57 subs-sites without informing us that there are 13 sub-sites been ignored + some items/documents got duplicate versions, also without giving us any warning.

So now i am trying to find another tool which can allow us to do these main tasks:-

1. Migrating sharepoint on-premises sites (mainly enterprise wiki site collections + team site collection), to sharepoint online.

2. Migrate file shares to sharepoint online

3. The tool should be able to migrate the site settings, site columns, content types, workflows, and of course the data. in other words to create a migrated site which is 100% mimic the source site.

4. the ability for the tool to resolve non-existing users and allow for custom user mapping. for example if we have documents or items that have been created by users who no longer exists, to be able to add these usernames inside the migrated sites.

5. of course when migrating documents/items to be able to preserve the metadata and versions for these items + any unique permissions.

6. the ability to migrate term sets.

at this stage i do not want to mention the tool I am currently using which i am unhappy with.

Thanks in advance for any help.

Regards