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Roberta Freese's avatar
Roberta Freese
Copper Contributor
Mar 11, 2019

PDF file in file viewer not displaying but is downloading to the browser

When creating a new file viewer web part and assigning it to a PDF file in a library, the file viewer is not displaying the file in a viewer, it is trying to download it to the browser, which then will ask if you want to save it. This was working fine last November, something changed between then and February 2019. Any ideas?
SharePoint Online

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  • Robert_Golobek's avatar
    Robert_Golobek
    Copper Contributor
    Mar 29, 2019

    Try foxit pdf viewer.  Also make sure that you are using an external pdf program and that edge is not set to be the reader.  Edge is a pain I will be so happy went they finally switch to the chrome back engine.  Looks like netscape was right.  You should not so tightly integrate your web browser and your os.  Roberta Freese 

    • Roberta Freese's avatar
      Roberta Freese
      Copper Contributor
      Apr 08, 2019

      Robert_Golobek 

       

      Thank you for the suggestion. Sadly, I cannot change which PDF viewer is deployed on enterprise systems. We also have a group policy that controls all items in the browser internet options settings and what software is deployed. We are committed to Acrobat right now and need it to work as people at home will have Acrobat.

    • Arkadiy_Yaruta's avatar
      Arkadiy_Yaruta
      Copper Contributor
      Mar 29, 2019

      Thank you for reply. We are using Adobe Reader in our company. File Viewer for pdf worked fine before November 2018. Probably Microsoft has broken this function after the next SharePoint Online updates and doesn't wont to fix it.

  • Arkadiy_Yaruta's avatar
    Arkadiy_Yaruta
    Copper Contributor
    Mar 29, 2019

    We have the same problem with file viewer in Internet Explorer 11. I tried disable/enable Adobe PDF Reader add-on in browser, but it doesn't help as. In Firefox file viewer works correctly.

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PDF file in file viewer not displaying but is downloading to the browser","moderationData":{"__ref":"ModerationData:moderation_data:390685"},"body":"

Try foxit pdf viewer.  Also make sure that you are using an external pdf program and that edge is not set to be the reader.  Edge is a pain I will be so happy went they finally switch to the chrome back engine.  Looks like netscape was right.  You should not so tightly integrate your web browser and your os.  Roberta Freese 

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Robert_Golobek 

 

Thank you for the suggestion. Sadly, I cannot change which PDF viewer is deployed on enterprise systems. We also have a group policy that controls all items in the browser internet options settings and what software is deployed. We are committed to Acrobat right now and need it to work as people at home will have Acrobat.

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Thank you for reply. We are using Adobe Reader in our company. File Viewer for pdf worked fine before November 2018. Probably Microsoft has broken this function after the next SharePoint Online updates and doesn't wont to fix it.

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We have the same problem with file viewer in Internet Explorer 11. I tried disable/enable Adobe PDF Reader add-on in browser, but it doesn't help as. In Firefox file viewer works correctly.

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