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Roberta Freese's avatar
Roberta Freese
Copper Contributor
Mar 11, 2019

PDF file in file viewer not displaying but is downloading to the browser

When creating a new file viewer web part and assigning it to a PDF file in a library, the file viewer is not displaying the file in a viewer, it is trying to download it to the browser, which then wil...
Robert_Golobek's avatar
Robert_Golobek
Copper Contributor
Mar 29, 2019

Try foxit pdf viewer.  Also make sure that you are using an external pdf program and that edge is not set to be the reader.  Edge is a pain I will be so happy went they finally switch to the chrome back engine.  Looks like netscape was right.  You should not so tightly integrate your web browser and your os.  Roberta Freese 

Roberta Freese's avatar
Roberta Freese
Copper Contributor
Apr 08, 2019

Robert_Golobek 

 

Thank you for the suggestion. Sadly, I cannot change which PDF viewer is deployed on enterprise systems. We also have a group policy that controls all items in the browser internet options settings and what software is deployed. We are committed to Acrobat right now and need it to work as people at home will have Acrobat.

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This was working fine last November, something changed between then and February 2019. Any ideas?","kudosSumWeight":1,"postTime":"2019-03-11T13:10:12.511-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:SharePoint Online","text":"SharePoint Online","time":"2016-07-15T00:21:09.714-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:364462_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":4460},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"When creating a new file viewer web part and assigning it to a PDF file in a library, the file viewer is not displaying the file in a viewer, it is trying to download it to the browser, which then will ask if you want to save it. This was working fine last November, something changed between then and February 2019. Any ideas?"},"Conversation:conversation:364462":{"__typename":"Conversation","id":"conversation:364462","solved":false,"topic":{"__ref":"ForumTopicMessage:message:364462"},"lastPostingActivityTime":"2019-04-08T14:29:42.878-07:00","lastPostTime":"2019-04-08T14:29:42.878-07:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:364462":{"__typename":"ModerationData","id":"moderation_data:364462","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:364462_1":{"__typename":"Revision","id":"revision:364462_1","lastEditTime":"2019-03-11T13:10:12.511-07:00"},"ForumReplyMessage:message:412003":{"__typename":"ForumReplyMessage","id":"message:412003","conversation":{"__ref":"Conversation:conversation:364462"},"author":{"__ref":"User:user:173033"},"revisionNum":1,"uid":412003,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:SharePoint_General"},"subject":"Re: PDF file in file viewer not displaying but is downloading to the browser","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:412003"},"parent":{"__ref":"ForumReplyMessage:message:390685"},"body":"

Robert_Golobek 

 

Thank you for the suggestion. Sadly, I cannot change which PDF viewer is deployed on enterprise systems. We also have a group policy that controls all items in the browser internet options settings and what software is deployed. We are committed to Acrobat right now and need it to work as people at home will have Acrobat.

","body@stringLength":"565","rawBody":"

 

 

Thank you for the suggestion. Sadly, I cannot change which PDF viewer is deployed on enterprise systems. We also have a group policy that controls all items in the browser internet options settings and what software is deployed. We are committed to Acrobat right now and need it to work as people at home will have Acrobat.

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Try foxit pdf viewer.  Also make sure that you are using an external pdf program and that edge is not set to be the reader.  Edge is a pain I will be so happy went they finally switch to the chrome back engine.  Looks like netscape was right.  You should not so tightly integrate your web browser and your os.  Roberta Freese 

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Try foxit pdf viewer.  Also make sure that you are using an external pdf program and that edge is not set to be the reader.  Edge is a pain I will be so happy went they finally switch to the chrome back engine.  Looks like netscape was right.  You should not so tightly integrate your web browser and your os.   

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