OneDrive site locked NoAccess for 1 month - Ticket #2605040040008376 - No resolution

Hi Ikadirozcan,

Thank you so much for taking the time to review our case and share your insights, it is greatly appreciated.

You are absolutely right in your assessment. Here is the current state based on your questions:

Get-SPOSite currently reports:

- LockState: NoAccess (despite Set-SPOSite -LockState Unlock completing without errors)

- Status: Active

Regarding the retention policy propagation, we removed the site from the Default 5-year retention policy at the beginning (one month ago), so propagation should have had sufficient time to complete by now. However the LockState remains unchanged.

This confirms exactly what you described, the unlock command succeeds but nothing actually changes, strongly suggesting there is still a compliance or retention related process holding the site at the backend level that is not visible or accessible from the admin side.

Regarding escalation to the SharePoint Online engineering team this is precisely what we have been requesting for over a month through our support ticket. The support team keeps confirming escalation, asking what seem to be like generic information gathering rather than focused technical troubleshooting; but we have not seen any backend engineering action yet.

We completely agree this does not appear to be a standard administrative lock and requires Microsoft engineering intervention.

If anyone in the community has encountered a similar retention policy deadlock scenario and found a resolution, we would be very grateful to hear about it.

Thank you again for your help!