OneDrive site locked NoAccess for 1 month - Ticket #2605040040008376 - No resolution

Hi nardila,

This sounds like it may be stuck somewhere on the Microsoft side rather than being a normal SharePoint admin issue.

What stands out to me is that Set-SPOSite -LockState Unlock completes successfully, but the site remains in a "No Access" state. If the command succeeds but nothing actually changes, I'd suspect there's still some compliance or retention-related process holding the site.

I'd be interested to know what Get-SPOSite currently reports for the lock state and whether the retention policy exclusion has had enough time to fully propagate.

Given that you've already been working with support for over a month, I would ask whether the case has been escalated to the SharePoint Online engineering team. This doesn't sound like a standard administrative lock.

Hopefully someone who's dealt with a similar retention-policy scenario can chime in.

Good luck.