Forum Discussion
New menu options missing Library modern experience
Apologies if this is very stupid question. However, in one of our document library , suddenly word document, New Folder options are missing from "New" button.
When I tried to click on Edit New Menu, even that right side bar is completely empty?
Does anyone know, what might have caused this? Other document libraries are fine and i can see check boxes where we can select/deselect options.
Below is the screenshot. how can I reset this to default new folder, word document? (Have checked content type and its fine)
https://i.stack.imgur.com/ebaZM.png
https://i.stack.imgur.com/JB5kH.png
- Go to document library settings -> Create View -> Standard View -> Name view "All Items" -> Check the option to be " Make this the default view " -> OK.Go back to the document Library -> New -> The default option will show as expected.To remove the FAULTY view:Go to Document Library settings -> click on the faulty View -> Delete.
13 Replies
- osoboh
Microsoft
Go to document library settings -> Create View -> Standard View -> Name view "All Items" -> Check the option to be " Make this the default view " -> OK.Go back to the document Library -> New -> The default option will show as expected.To remove the FAULTY view:Go to Document Library settings -> click on the faulty View -> Delete. Hello Rohit404404,
So the result of ticket to MS support is that it was restored to previous state over night automatically. There is most probably some background task that is fixing it :).
P.
Hi Pavel Večeř
You mean i have to raise support ticket? or it will get restored automatically. its been 5 days now, we are still missing the menu options and no way to get it back. (all users are facing issue for this particular library and all browsers)
Library contains around 12K documents, so moving to another library is not an option :(
Hello Rohit404404 I suggest to rise a ticket to MS. We have premier support so they are responding quite fast and mostly are also able to fast solve any problem.
P.
Have you tried a different browser? Sometimes when microsoft add something new it will work on certain browsers only.
Using chrome the options to "re-tick" appear for me to add them back to the menu, also make sure you have full control permissions to the sites/document library.
If that doesn't work, you could try go into Library settings -> advanced -> enable content types. Then see if that restores it.
Cheers
Hello NotAlex,
I tried all you describe, but it does not help. I already opened a ticket to Premier Support. So we will most probably see soon what cause this and how to fix it.
P.
Hello Rohit404404 I have the same experience and I am not able to restore it. So please if you will find any solution it will help me.
P.
- Not a stupid question at all...someone has used the Edit New menu option to change what you see in the New menu....you can do the same and restore the options in the New menu
Thank you. that's the problem. There is no way to restore those options as you can see in the second screenshot. (after clicking on edit menu option). No idea whats happening on the page and why its behaving this way. I can upload custom template, but not sure how to get "New Folder" back
