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Rohit404404's avatar
Rohit404404
Brass Contributor
Dec 18, 2018
Solved

New menu options missing Library modern experience

Apologies if this is very stupid question. However, in one of our document library , suddenly word document, New Folder options are missing from "New" button. When I tried to click on Edit New Menu,...
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  • osoboh's avatar
    osoboh
    Jan 08, 2019
    Go to document library settings -> Create View -> Standard View -> Name view "All Items" -> Check the option to be " Make this the default view " -> OK.
    Go back to the document Library -> New -> The default option will show as expected.
     
    To remove the FAULTY view:
    Go to Document Library settings -> click on the faulty View -> Delete.
Pavel Večeř's avatar
Pavel Večeř
Brass Contributor
Dec 20, 2018

Hello Rohit404404,

 

So the result of ticket to MS support is that it was restored to previous state over night automatically. There is most probably some background task that is fixing it :).

P.

  • Rohit404404's avatar
    Rohit404404
    Brass Contributor
    Dec 21, 2018

    Hi Pavel Večeř

    You mean i have to raise support ticket?  or it will get restored automatically. its been 5 days now, we are still missing the menu options and no way to get it back. (all users are facing issue for this particular library and all browsers)

    Library contains around 12K documents, so moving to another library is not an option :( 

    • Pavel Večeř's avatar
      Pavel Večeř
      Brass Contributor
      Dec 21, 2018

      Hello Rohit404404 I suggest to rise a ticket to MS. We have premier support so they are responding quite fast and mostly are also able to fast solve any problem.

      P.

      • Rohit404404's avatar
        Rohit404404
        Brass Contributor
        Dec 27, 2018

        thanks Pavel, good for you guys :D

         

        Luckily its solved for us as well. Document library is back to normal. 

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