Forum Discussion
Need help accessing a client's SharePoint site
HI there,
I've been part of my clients SharePoint site for years, and accessed it on Sunday. Yesterday, when I accessed it, none of the current information was there. Some folders were missing, and in the folders that were there, the documents were months old. None of the current documents were there.
My client is a mega international company, so their support people are not accessible to me. I'm just wondering what I can do on my end to fix this.
Could it be something wrong with Chrome? I did try on Microsoft Edge too, but can't remember if I was even able to get in. I've been trying everything I can think of (logging out and in of both the SharePoint account as well as my computer itself!)
I'm not super techy so any advice will be helpful!
Thank you,
Nancy
1 Reply
Hi Nancy. Try using an "Incognito" browser window from Chrome or an "In-Private' browser window in Edge to access the site. These windows ensure that you do not have a caching problem on your computer. If the site and information appears in one of these windows, then you need to be sure that you clear the cache (browsing) history in your browser and restart it. Sometimes you have to clear the browsing history and restart the computer to get it all to clear out. Give this a try first. It's what the help desk would have you do.
