Forum Discussion
Need help accessing a client's SharePoint site
HI there, I've been part of my clients SharePoint site for years, and accessed it on Sunday. Yesterday, when I accessed it, none of the current information was there. Some folders were missing, and...
Hi Nancy. Try using an "Incognito" browser window from Chrome or an "In-Private' browser window in Edge to access the site. These windows ensure that you do not have a caching problem on your computer. If the site and information appears in one of these windows, then you need to be sure that you clear the cache (browsing) history in your browser and restart it. Sometimes you have to clear the browsing history and restart the computer to get it all to clear out. Give this a try first. It's what the help desk would have you do.