Hi, what is wrong with the menus in SharePoint? The changes only show on the computer I am using for editing the menu. This is the case for both "website menus" as well as hub site menus. It has been days since I made the updates and the client has deleted all cookies etc. I have even tried looking at the menu in the SharePoint-app on my iPhone, but I see the same as the client, ie the old version. Any ideas?

We just did a brand change announcement last night. Everything's been switched over, but our old logo is still there in the hub menu throughout our intranet. Makes me, IT, and SharePoint (Microsoft) look bad. I had to admit to an executive that it's a downside of having this hosted at Microsoft. I do not understand how these updates can't be made more immediate. It's more than just "nice to have" menu changes.

HelenaStarenby I discovered the same problem in a SP hub site navigation and associated sites. Many employees reported that the updated menu items were not visible until after they cleared their cache. I don't recall having this problem until a few days ago, when I turned on Audience Targeting for that menu -- and had applied targeting for the submenu where items were not refreshing. I turned off Audience Targeting for that hub site navigation, and everyone reported the submenu refreshed and they could see all the current items listed. So I have a feeling this might have something to do (at least in part) with Audience Targeting applied to hub site navigation menus. I hope this report helps any of you who are experiencing this frustration.

HelenaStarenby Go to your site and select Settings, then select Site information. At the bottom, select View all site settingsUnder the Look and Feel heading, select Navigation.Scroll to the Structural Navigation: Refresh Cache section and click Refresh.

I've had the same issue since the modern experience started, and it's still happening today. It's on all our client tenants, all browsers and is very annoying. We spend our lives clearing the cache and expecting hundreds and thousands of users to do the same is just not feasible. The basics are not being addressed by Microsoft, its extremely frustrating.

This is a shining case of Microsoft SPO dev and service teams racing to the bottom.The Structured navigation provider (there are at least three if you count the broken client-side provider) is heavy on the SQL transactions which translates into $$ (which isn't an issue if you've costed for it on your own infra, but hey race to bottom). So instead of updating their providers to use caching and update flags like any sane team, they are completely throwing the baby out with the bathwater creating a broken customer experience. The reason? because Greenfields and Agile can be easily used as a crutch to justify the impact. Putting the impact behind third world support is the polish on the s**t.In this case the reason it's not updating is because (speculating based on MS Support stating you need to wait 24hrs) they are putting it behind a timed update job that runs very infrequently (12 hrs or so). So you have to wait for that job to run instead of it simply being a simple update flag for clients to update.It's really, poor business practices at the end of the day, SPO teams have a poor understanding of the implementations on enterprise applications, and the company of accountants should know this by now especially if they want to attract more enterprises. 365 is just not reliable enough for LOB processes because Greenfields, because Agile...but really, because "race to the bottom".

Menu not updating | Microsoft Community Hub

48 Replies

Irene_Lappalainen225
Brass Contributor
Dec 16, 2021
We are also facing this issue in several customer tenants.
IngeborgHawighorst
MVP
Oct 28, 2021
Same here. Hub Menu not updating days after a change was made.
- Muhammad Sami Ahmed
  MCT
  Dec 10, 2021
  IngeborgHawighorst
  
  I am having the same issue. Either you clear the cookies or click the top right gear -> change the look -> Header -> select any other Layout -> save -> hard refresh the page.
  
  But this is not a practical solution, just my browser is showing the updated changes after this, rest of the company is getting the older version.. This is weird!
BruceMilligan
Copper Contributor
Sep 03, 2021
HelenaStarenby I discovered the same problem in a SP hub site navigation and associated sites. Many employees reported that the updated menu items were not visible until after they cleared their cache. I don't recall having this problem until a few days ago, when I turned on Audience Targeting for that menu -- and had applied targeting for the submenu where items were not refreshing. I turned off Audience Targeting for that hub site navigation, and everyone reported the submenu refreshed and they could see all the current items listed. So I have a feeling this might have something to do (at least in part) with Audience Targeting applied to hub site navigation menus. I hope this report helps any of you who are experiencing this frustration.
- HeikeSchaefer
  Copper Contributor
  Dec 13, 2021
  I have exactly the same issue. I have to have the users clear their browser cookies, otherwise the hub menu (on the root site) would not show the changes. Very frustrating.
stephen2085
Copper Contributor
May 28, 2021
Looks like the issue is only occurring in the following scenarios which I can replicate:
- Browser must be Chrome and not using profiles
- Only applies to the root site, or if you create a non-Microsoft 365 group site
- KonstantinK1010
  Copper Contributor
  Aug 31, 2021
  Sadly this happens with Edge and Profiles too.
  I edit the Hub Links with my Admin Profile, but when i switch back to my User, no Change can be found.
  For the Admin the changes stay.
stephen2085
Copper Contributor
May 17, 2021
Same issue for me. Confirm that clearing temporary internet files does resolve it, but this is unpractical for rolling out to all users.
LucidBike1140
Iron Contributor
Apr 23, 2021
I just ran into this. Very frustrating as users can't see a new site that's been rolled out. I really don't want to have our entire organization have to clear their sessions and cookies for this change. Anyone know of a better solution?

Opening a ticket for this.
- LucidBike1140
  Iron Contributor
  Apr 26, 2021
  Microsoft just ran some generic "diagnostic" scripts, which didn't help. I had made the changes on a Thursday night, and by Monday everyone could see them.
  
  I had a few users only clear their "cookies and other site data" (Chrome) from just the last hour and that seemed to work, though I wasn't going to have the entire company do that.
  
  In the meantime, I used this https://www.m365-dev.com/2020/04/29/no-code-modern-sharepoint-site-redirect/, using the News web part. Basically, you create a news web part somewhere on the old site, with a news link to the new site. Then set that news link as the homepage for the old site. As soon as someone hits the old site, they're immediately redirected to the new. (This, of course, only works for the home page.)
Alireza Rahimifarid
Iron Contributor
Apr 30, 2020
HelenaStarenby
This sounds like a support ticket, submit a ticket, and keep us updated.
Thanks.
- JoyAustria
  Copper Contributor
  Apr 14, 2021
  Hi Alireza Rahimifarid I'm running into the exact same issue but the solution from above doesn't work for me because I am not using another language. Any other troubleshooting tips?
  - vrecko
    Copper Contributor
    Apr 15, 2021
    HiJoyAustria
    we have the same problem with SharePoint Online hub menu, it doesn't update for any users sessions except admin session who made the change. Only if users manually delete browsers cookies and site data, they can see the change. It seems like bug on SharePoint Online hub menu, because normally it should update only with page refresh for any user?
    Do we have any SharePoint Online representatives here to explain the issue and give us any solution?
- HelenaStarenby
  Brass Contributor
  Jun 08, 2020
  Alireza Rahimifarid I found out what the issue was. I was using another language in my browser, so all the updates could only be seen by those using the same language. I didn't know that.

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Menu not updating

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