Forum Discussion
Yeow Ong_dupe
Mar 09, 2017Copper Contributor
Knowledge Base - setting up within O365/Sharepoint
Hi Everyone, yes I agree the O365 suite is a great tool for organisational knowledge management and collaboration. However, I have not found any official guidelines on a way to set up a knowledge base/Wiki type structure, that achieves what is offered by other software. I'm thinking that Sharepoint would be the ideal place, but am interested to hear from this community on what has been done, tried and any tips for new players. Thanking you in advanced!
- M365SpecialistBrass ContributorI used this article for creating a KB on SharePoint: https://sharepointstuff.com/2021/05/12/how-to-build-a-knowledge-base-in-sharepoint/
It's pretty effective, but I find the PnP search add in pretty fiddly. Anyone out there who can help?
Also, wouldn't it be GREAT if Microsoft could supply a Knowledge Base Template as part of their default collection? After all, this is a very popular feature. - CatherineBIron Contributor
I created a knowledge base list in 2010 with a grouped by Category default view. Key filters were also turned on for other column choices. Search by list worked well.
Not fancy, but it will migrate over nicely to SPO.
- Deleted
We successfully built and deployed a KB in "Classic Sharepoint" in Office 365 last year. I hesitate to explain how we did this here, as it isn't possible in the new UI. We are waiting for the new Communication Sites to drop so we can see if we can re-build a Kb 2.0 using that as a substructure. I am not looking forward to the day when MS flips the switch to convert all classic sites to modern sites. I just know it is going to break all our hard work.
- techie1sBrass Contributor
Did you all try the KB in the modern UI? If so, how did it go? I am looking to build a KB for our IT team and really could use some direction on where to start in this modern environment.
- Deleted
We have been evaluating the methodology based upon some changes within existing libraries. So far, the results are favorable. This week we started our first project to create a KB using modern library pages within a document center. As mentioned in one of the previous posts, there is lot of planning we need to do, to accomplish our end goal.
I hope to have some positive results to share within a few weeks.
- DeletedI share you concern about the switch. It is going to have a big, negative impact on a lot of us.
- Julie SandersBrass Contributor
Wiki's seem old school now. OneNote has filled the role for teams to quickly and easily create their own knowledge base. Also with the online web access (OWA) for Word, PPT, etc., creating a standard library with files is the way to go - easier for users to create and manage content versus the complicated management of a wiki library. AND I haven't seen anything about wiki pages in the modern UI. I have created many wiki resource libraries to train users on SharePoint over the past 15 years but not anymore. That would be my last choice in the modern UI. Hope that helps.
- Ivan54Bronze Contributoras far as I know, a full featured wiki is not available out of the box with SharePoint. I wish it were though :)
Additionally the existing wiki functionality is not yet available in the modern ui. Stuff like [[pagetitle]] crosslinking and other stuff.- Ivan is correct, SharePoint has never provide a KB functionality in the box so you have to build it by yourself either using standard features available in SharePoint (Wiki pages) or third party products that allow to deploy a KB solution on top of SharePoint
- Yeow Ong_dupeCopper Contributor
Thanks for your comments Ivan, Juan. Any advice from you, or anyone else viewing this, on recommendations for a third party product, or someone who can help be our 'sounding board' to build our own, would be greatly appreciated. :-)