Forum Discussion
Intermittent failures when creating new libraries in modern SharePoint
Hi everyone,
I’m seeing an issue in our modern SharePoint Online site collection where creating new document libraries has started failing. This site has worked normally for years, but over the past week, most library creation attempts haven't worked.
1) The page briefly flashes or glitches during the creation process.
and
2) A non‑ending spinning wheel when I hit "create"
or
3) Creation attempts return “Something's not right.” error page.
The failures happen across all subsites, in multiple browsers, and I’m a Site Collection Administrator. No permission changes were made recently.
Has anyone seen similar intermittent library creation failures in a modern site collection, or know what might cause this kind of inconsistent behavior? Any guidance would be appreciated.
Thanks!
Meagan
7 Replies
I'm also seeing this in my tenant from multiple people using both Chrome and Edge and working with multiple sites/site collections.
The process to create is just the standard new library creation from site contents. The modal dialog box appears where you can enter the title, description, and select a sensitivity label. We don't have labels set up, so not sure if that's a factor since that dropdown wouldn't have any values to display. The dialog box will flash and resize on its own making it difficult to type into the boxes and proceed.
If I watch dev tools, there are requests and messages that display, and it quickly gets into the thousands and then the throttling error occurs and you can't get to SharePoint location for a while.
You can see the behavior in the attached gif. If anyone has found a fix or can provide some troubleshooting guidance, it would be greatly appreciated!
Hi Meagan, just to say I was having the same issue, and I think it might be a Chrome thing! It happens in the modern sharepoint interface when I go to give the list (whether a new blank or a template) a name, and the frames just glitched out like crazy! But when I followed the process in Firefox it seemed totally fine. Hope that helps a bit!
We're getting the same thing, in Edge, eventually it 'may' work.
We were wondering if it was our Palo Alto FW blocking something, but can't see anything.
Actually looking at it with Developer Tools on, you can see 4000 failed calls to the Sensitivity.js trying to load the labels I imagine. This is then causing a SP throttle..
Hi Dave,
Thanks for your reply. I have tried creating a new library from the Site Contents page and directly on the site using the New dropdown. Neither method works. The throttling message is confusing for me as well because I’m not doing anything different from what I’ve done many times before, and I’m only making a single library creation request at a time.I am wondering if it is a backend SharePoint Online provisioning issue? But I am a little out of my depth.
Hi MeaganUTSW
have you tried this on site level or only in subwebs?
And have you created a new site and created new libraries, does it works?
Best, Dave
Hi MeaganUTSW
How do you create new libraries?
Throttling (in your url) usually occurs when you make too many requests in too short a time...
Best, Dave
