Forum Discussion
how can I replicate the "Need help" function from O365?
I'm a big fan of the simple yet powerful interface for getting help in O365. One simple text field in which you just type in plain English what you want help with, get presented with possible answers and also alternatives on how to proceed if those alternatives are insufficient.
How can I implement the same on our intranet? with the only exception that if end users can't find the answer through the suggested articles and want to create a "ticket" then that ticket should go to me (or someone in my team).
4 Replies
- I had a play with Bots last year, and this may be a way forward for you. Found this post on here from last year (i am sure things have moved on). Your bot could be added in SharePoint and Teams. https://techcommunity.microsoft.com/t5/SharePoint/SharePoint-and-Chatbot/td-p/84334
- Thanks Tanya, that sounds really interesting, will definitely look into it. I was kind of hoping for a way to use Microsofts own solution (just configured for ”local needs”). But this might just be the best alternative.
- If you want just a solution in SharePoint, you could create your answers per page or in a list. Then you could create a Search Scope (it could be called Result Source now) narrowed down to those pages/list and then create a search results page narrowed down to that scope. (there is more to it but that is the basics). If you need further details i will look back at how i did this and give you the relevant steps.
