Forum Discussion

Iron Contributor

Oct 29, 2018

how can I replicate the "Need help" function from O365?

I'm a big fan of the simple yet powerful interface for getting help in O365. One simple text field in which you just type in plain English what you want help with, get presented with possible answers...

admin

SharePoint Online

Erik Wettergren

Iron Contributor

Oct 29, 2018

Thanks Tanya, that sounds really interesting, will definitely look into it. I was kind of hoping for a way to use Microsofts own solution (just configured for ”local needs”). But this might just be the best alternative.

Tanya Denton

Steel Contributor

Oct 29, 2018

If you want just a solution in SharePoint, you could create your answers per page or in a list. Then you could create a Search Scope (it could be called Result Source now) narrowed down to those pages/list and then create a search results page narrowed down to that scope. (there is more to it but that is the basics). If you need further details i will look back at how i did this and give you the relevant steps.

Erik Wettergren
Iron Contributor
Oct 29, 2018
OK, I was thinking primarily to have a SharePoint site (but I wouldn't mind if it worked in Teams or other apps too) for all things related to IT at our company. On this site users should be able to quickly find info on how to do what they want. So it would be a mix of links to user guides provided by Microsoft (e.g. support.office.com) and more specific internal guides/tutorials. Ideally they will find what they are looking for, but I'd like to give them an easy way to ask for help also and I cannot think of any easier way than just to start typing a question/issue in a text field and have some suggestions proposed, and if that is not sufficient then just click the send button and that question/issue will be sent to the IT team.

I like both your suggestions and will play around a bit with those and see what I come up with. Thank you!