Forum Discussion
External user struggling to access SharePoint
Hi,
I'm hoping someone could shed some light on this as I'm a bit baffled as to why this is happening.
We have an external user who was invited to 2 of our sites. She received the access invites via email and was able to log on and access the sites perfectly. A week after, her access seems to be not working.
We removed the account from both sites and even deleted the guest account that was created. We re-invited her to the sites, it shows her user name on the groups within the site and she even got an email confirming the admin has accepted her request but she's still unable to access the site at all. It still says she has no permission but her account name is shown on the site.
We're not too sure what else we could possibly do as deleting and re-inviting her is not working either.
Thanks.
drishm13 Is this a SharePoint online team site without a connected M365 group? It sounds as if you've done what one should do, removing from the site and guest account as well. Did you by any chance miss to remove the guest account permanently from Azure AD recycle bin too?
Tried resetting redemption status as well? From the User blade (if not using the above procedure).
12 Replies
Hi drishm13, hi erinmichaels,
i know this thread is quite old. Nevertheless, did you manage to come to a solution? It seems I got quite the same issue:
Best,
Andreas
https://learn.microsoft.com/en-us/sharepoint/remove-users#remove-people-from-the-userinfo-list
The solution is to remove user from the UserInfo list. The issue could happen when the same user previously existed in the EntraAD and the old user cache is still present in the site collection.
drishm13 Is this a SharePoint online team site without a connected M365 group? It sounds as if you've done what one should do, removing from the site and guest account as well. Did you by any chance miss to remove the guest account permanently from Azure AD recycle bin too?
Tried resetting redemption status as well? From the User blade (if not using the above procedure).
- Hi ChristianJBergstrom , so we did try to remove the user for the Azure AD recycle bin, made sure user is removed form all the sites. The site sharing permission setting on an organizational level and site level is set to:
"Anyone - Users can share files and folders using links that don't require sign-in."
We then re-invaded the user, got the access request which admin approved, yet the user still has no access. We tried a different browser and incognito browser as well but the user is somehow still unable to access the site.
What is baffling is that the initial invite and access worked. It worked for a week and then one day, no access for the user even though the user is listed under the sites.- Hmm difficult to say what's going on here. I would probably remove the account on all locations (again I know..) and as it's a classic site the guest account will be in the site itself and AAD as you already know. Then wait at least 24 hours before trying with re-invitation as the account should be permanently deleted.
If applicable perhaps leave the SharePoint classic way and go with modern site experience as well. Consider looking up Azure AD Email one-time passcode and OneDrive and SharePoint integration with Azure AD B2B for a very seamless experience.
https://docs.microsoft.com/en-us/azure/active-directory/external-identities/one-time-passcode
https://docs.microsoft.com/en-us/sharepoint/sharepoint-azureb2b-integration
Hi ChristianJBergstrom, yes this is a SharePoint site not connected to a M365 group.
I don't think we removed the guest account from Azure AD recycle bin so we shall give that a shot as well to see if it helps.
