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External user struggling to access SharePoint
Hi, I'm hoping someone could shed some light on this as I'm a bit baffled as to why this is happening. We have an external user who was invited to 2 of our sites. She received the access invit...
drishm13 Is this a SharePoint online team site without a connected M365 group? It sounds as if you've done what one should do, removing from the site and guest account as well. Did you by any chance miss to remove the guest account permanently from Azure AD recycle bin too?
Tried resetting redemption status as well? From the User blade (if not using the above procedure).
Hi ChristianJBergstrom , so we did try to remove the user for the Azure AD recycle bin, made sure user is removed form all the sites. The site sharing permission setting on an organizational level and site level is set to:
"Anyone - Users can share files and folders using links that don't require sign-in."
We then re-invaded the user, got the access request which admin approved, yet the user still has no access. We tried a different browser and incognito browser as well but the user is somehow still unable to access the site.
What is baffling is that the initial invite and access worked. It worked for a week and then one day, no access for the user even though the user is listed under the sites.
"Anyone - Users can share files and folders using links that don't require sign-in."
We then re-invaded the user, got the access request which admin approved, yet the user still has no access. We tried a different browser and incognito browser as well but the user is somehow still unable to access the site.
What is baffling is that the initial invite and access worked. It worked for a week and then one day, no access for the user even though the user is listed under the sites.
Hmm difficult to say what's going on here. I would probably remove the account on all locations (again I know..) and as it's a classic site the guest account will be in the site itself and AAD as you already know. Then wait at least 24 hours before trying with re-invitation as the account should be permanently deleted.
If applicable perhaps leave the SharePoint classic way and go with modern site experience as well. Consider looking up Azure AD Email one-time passcode and OneDrive and SharePoint integration with Azure AD B2B for a very seamless experience.
https://docs.microsoft.com/en-us/azure/active-directory/external-identities/one-time-passcode
https://docs.microsoft.com/en-us/sharepoint/sharepoint-azureb2b-integration
If applicable perhaps leave the SharePoint classic way and go with modern site experience as well. Consider looking up Azure AD Email one-time passcode and OneDrive and SharePoint integration with Azure AD B2B for a very seamless experience.
https://docs.microsoft.com/en-us/azure/active-directory/external-identities/one-time-passcode
https://docs.microsoft.com/en-us/sharepoint/sharepoint-azureb2b-integration
- Hi, do you perhaps have any other suggestions? We are actually at our wits end trying to grant access to this external user. They had even created a new email alias and we used that to invite her to the sites.
But no luck. We get the requests which we accept still, she shows up as a user, guest user and being approved but still nothing.- Strange, any chance you've got other restrictions set up that you're not aware of?
Can others from that org. access the site? Does it work with a personal account?
Perhaps it's time for an official support ticket with Microsoft.- Not as far as I know with any other restrictions as it did work initially and stopped about a week later.
Yes, others can access the site from that org.
I have raised a ticket with them and so far seems to be the same suggestions as what you have said also.
I'll see what we can do and I'll provide an update here should we get it to work.
Thanks for all the help.
- It is a modern site though so unsure why this account in particular is causing such an issue. We have other external users and we have not experienced this before.
We shall remove all accounts and wait to see if that works.
Appreciate all your feedback and assistance.
Thanks.