Forum Discussion
External user struggling to access SharePoint
drishm13 Is this a SharePoint online team site without a connected M365 group? It sounds as if you've done what one should do, removing from the site and guest account as well. Did you by any chance miss to remove the guest account permanently from Azure AD recycle bin too?
Tried resetting redemption status as well? From the User blade (if not using the above procedure).
Hi drishm13, hi erinmichaels,
i know this thread is quite old. Nevertheless, did you manage to come to a solution? It seems I got quite the same issue:
Best,
Andreas
https://learn.microsoft.com/en-us/sharepoint/remove-users#remove-people-from-the-userinfo-list
The solution is to remove user from the UserInfo list. The issue could happen when the same user previously existed in the EntraAD and the old user cache is still present in the site collection.