Forum Discussion
Error accessing SharePoint Online & OneDrive
Hello,
I'am facing an issue in my tenant with OneDrive and SharePoint. Since the renewal of my hosting (OVH) all users (admin included) on the tenant can no logner access SharePoint or OneDrive (all other services are accessible). Even the sharepoint admin center is inaccessible.
It seems like the adress XXXX-my.sharepoint.com is no longer there (I also have this message "DNS_PROBE_FINISHED_NXDOMAIN"). I looked all Microsoft Support discussions and nothing seem to tack to work.
Note that DNS entrees are good on my domain host (Exchange is working).
I tried to contact Microsoft Support, its taking a long time. And I need the issue fixed by monday..
Best regards,
5 Replies
This isn't an OVH DNS issue — *.sharepoint.com is Microsoft-owned and hosted on Microsoft's nameservers, so your zone can't break it; Exchange still working confirms your DNS is fine. Microsoft documents this exact error as an expired SharePoint/OneDrive subscription check M365 admin center > Billing > Your products for the subscription status, and ask OVH (a CSP reseller) whether your M365 licences renewed alongside the hosting. Act fast: data in a suspended subscription can be permanently deleted after ~90 days, and repurchasing the same product within that window usually restores everything automatically.
Did you find a solution for this?
I've exactly the same problem... OVH, DNS_PROBE_FINISHED_NXDOMAIN... And I find no solution... I've no more access to all my datas... 😞
change dns server to 1.1.1.1 or 8.8.8.8Olivier78
- I have tried both and it doesn't work. Has anyone found a fix for this yet?
