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Stephan Swinford's avatar
Stephan Swinford
Steel Contributor
Dec 27, 2016

Chrome "400 Request Too Long" when navigating to profile

Last week I started noticing that in Chrome our people search web parts were intermittently not showing user's profile pictures, and that clicking on the link to their Delve profile would result in a "400 Request Too Long" error. Also, trying to get to your own profile via the top-right "About me" link would also result in a 400 error. Anyone else experiencing this? It's breaking our directory web part as well as links to profiles.

 

Edit: It was just happening again, and I found out that I can't get to any part of Delve, either from the App Launcher or from the Portal. Same 400 error, only occuring in Chrome, and it seems to go away on its own after a few minutes.

 

Edit 2: The problem is also occuring in Edge. Internet Explorer is the only browser that does not seem to be having this issue.

 

Here's the error message I receive when using Chrome:

 

Our directory CSWP isn't loading any profile pictures:

 

Clicking "About me" results in the same 400 error:

  • Olga's avatar
    Olga
    Copper Contributor
    Hello,
    I have this issue with a similar development. It's happening in Firefox and Edge. In Chrome works well. Do you know how can this issue be fixed? Did you find a solution or a workaround?
  • You need to delete cookies for the related domains (related to *.live, *.microsoft, *.sharepoint). Chrome isn't handling cookie storage well and this has long been a problem -- it is not SPO-specific (e.g. happens with Microsoft Accounts on MSDN/TN forums).
    • Stephan Swinford's avatar
      Stephan Swinford
      Steel Contributor

      Trevor Seward wrote:
      You need to delete cookies for the related domains (related to *.live, *.microsoft, *.sharepoint). Chrome isn't handling cookie storage well and this has long been a problem -- it is not SPO-specific (e.g. happens with Microsoft Accounts on MSDN/TN forums).

      This doesn't seem to be working for me, actually. Settings > Clear Browsing Data > Obliterate the following items from "the begging of time" > Check "Cookies and other Site Settings" > OK > close Chrome, reopen, same 400 error.

       

      I also used an incognito window, which shouldn't have any cookies at all, and still got a 400 error.

      • Trevor Seward's avatar
        Trevor Seward
        MVP

        Ha and of course I just encoutered 400 Bad Request in Edge for the first time while on the phone with O365 support... :-)

    • Stephan Swinford's avatar
      Stephan Swinford
      Steel Contributor

      Trevor Seward wrote:
      You need to delete cookies for the related domains (related to *.live, *.microsoft, *.sharepoint). Chrome isn't handling cookie storage well and this has long been a problem -- it is not SPO-specific (e.g. happens with Microsoft Accounts on MSDN/TN forums).

      I'm seeing this in Edge, too, though, so it can't just be an issue with Chrome. I suppose this is another 'sit and wait' issue, since this isn't a viable solution at scale (almost everyone in my org is using either Chrome or Edge).

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