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Stephan Swinford's avatar
Stephan Swinford
Iron Contributor
Dec 27, 2016

Chrome "400 Request Too Long" when navigating to profile

Last week I started noticing that in Chrome our people search web parts were intermittently not showing user's profile pictures, and that clicking on the link to their Delve profile would result in a...
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Trevor Seward's avatar
Trevor Seward
MVP
Dec 28, 2016
You need to delete cookies for the related domains (related to *.live, *.microsoft, *.sharepoint). Chrome isn't handling cookie storage well and this has long been a problem -- it is not SPO-specific (e.g. happens with Microsoft Accounts on MSDN/TN forums).
  • Stephan Swinford's avatar
    Stephan Swinford
    Iron Contributor
    Dec 28, 2016
    Trevor Seward wrote:
    You need to delete cookies for the related domains (related to *.live, *.microsoft, *.sharepoint). Chrome isn't handling cookie storage well and this has long been a problem -- it is not SPO-specific (e.g. happens with Microsoft Accounts on MSDN/TN forums).

    This doesn't seem to be working for me, actually. Settings > Clear Browsing Data > Obliterate the following items from "the begging of time" > Check "Cookies and other Site Settings" > OK > close Chrome, reopen, same 400 error.

     

    I also used an incognito window, which shouldn't have any cookies at all, and still got a 400 error.

    • Trevor Seward's avatar
      Trevor Seward
      MVP
      Jan 03, 2017

      Ha and of course I just encoutered 400 Bad Request in Edge for the first time while on the phone with O365 support... :-)

      • Tom Batcheler's avatar
        Tom Batcheler
        Former Employee
        Jan 23, 2017

        Hi Trevor Seward and Stephan Swinford,

         

        We've been trying to repro this issue and can't nail it down. Can you reach out to me at tomb@microsoft.com if you're still having issues as we'd like to collect a couple more details from you.

         

        Thanks so much

        Tom

  • Stephan Swinford's avatar
    Stephan Swinford
    Iron Contributor
    Dec 28, 2016
    Trevor Seward wrote:
    You need to delete cookies for the related domains (related to *.live, *.microsoft, *.sharepoint). Chrome isn't handling cookie storage well and this has long been a problem -- it is not SPO-specific (e.g. happens with Microsoft Accounts on MSDN/TN forums).

    I'm seeing this in Edge, too, though, so it can't just be an issue with Chrome. I suppose this is another 'sit and wait' issue, since this isn't a viable solution at scale (almost everyone in my org is using either Chrome or Edge).

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