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rebirose's avatar
rebirose
Copper Contributor
Jan 20, 2023

Can't edit my own document uploaded in sharepoint

Hi all,

I have created a document and shared it with all respective people but none of them can make any edits, including me. Even I can't edit my own document, it gives an alert as below and is only available in read mode. But I and other people need to make edits. I have copied and re-uploaded but that also doesn't work.

I am like forever stuck on this. Can anyone please rescue me? Thank you so much in advance :). 

 

  • SHC_HDQ-PTH's avatar
    SHC_HDQ-PTH
    Copper Contributor
    We are also experiencing this issue. Started on 9/13/23, every day or so the same issue is reported (READ only in browser, open in Desktop, update ok, & saves back to SharePoint). What's strange - it's not as if everything broke for everyone at the same time. Maybe a dozen people have now reported it, just today, 2 people said, "I was updating the file yesterday & today I can't edit via the browser". We do not have Click to Run installed.

    We have a ticket open w/Microsoft but haven't made any progress so far. Many of the files are typically updated concurrently, so it's impacting productivity :-(.

    Any input wouls be appreciated!
    • ArieVanB's avatar
      ArieVanB
      Copper Contributor

      SHC_HDQ-PTH We opened a case at Microsoft.

      They asked the same questions over and over (like is it online in sharepoint?, what is the url?, etc etc)

      Finally the case was escalated to senior engineers. A week after that, the problem seems to be resolved. We did not get any feedback on this. Also the question "what did you do to resolve this?"was not answered. So there's nothing you can do but wait and keep pushing until you are higher on the escalation ladder.

  • ArieVanB's avatar
    ArieVanB
    Copper Contributor

    rebirose Is this resolved in one way or the other? We have exact the same problem. Can not edit files on line or opened in Word or Excel.

  • rebirose Are you able to open and edit the file if you download the file on your computer? Try it just to make sure there is no problem with the file itself.

     

    Also, make sure no one in your company changes permissions for these files. If you have access to site collection administrator account for this site, try login using that account and editing the file.

     

    You can also raise a support ticket with Microsoft directly, follow: Get Office 365 support - online support 


    Please click Mark as Best Response & Like if my post helped you to solve your issue. This will help others to find the correct solution easily. It also closes the item. If the post was useful in other ways, please consider giving it Like.

    • rebirose's avatar
      rebirose
      Copper Contributor

      ganeshsanap Thank you for replying. Yes, when I download it, I can edit it. But thing is that we have multiple people who need to work together on this document and nobody can edit it, even if they are owners. As I have uploaded that file, I can't edit it as well. That's quite strange. 

      • rebirose You can also try opening SharePoint file in the Office app instead of the browser.

         

        DocumentationOpen a OneDrive or SharePoint file in the Office app instead of the browser 

         

        Using this way, file will be stored in SharePoint and multiple users can access it.


        Please click Mark as Best Response & Like if my post helped you to solve your issue. This will help others to find the correct solution easily. It also closes the item. If the post was useful in other ways, please consider giving it Like.

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