Forum Discussion
Can't edit my own document uploaded in sharepoint
Hi all, I have created a document and shared it with all respective people but none of them can make any edits, including me. Even I can't edit my own document, it gives an alert as below and is onl...
SHC_HDQ-PTH We opened a case at Microsoft.
They asked the same questions over and over (like is it online in sharepoint?, what is the url?, etc etc)
Finally the case was escalated to senior engineers. A week after that, the problem seems to be resolved. We did not get any feedback on this. Also the question "what did you do to resolve this?"was not answered. So there's nothing you can do but wait and keep pushing until you are higher on the escalation ladder.
ArieVanB Thank you for letting me know. If we get a resolution, will post here.
- Received today:
After checking with our Senior escalation engineer, we cannot determine which action exactly that has resolved the case as we were still running diagnostics to identify the reason for the faced behavior, we strongly suspect that this has been resolved by an update that was deployed for either the OS or a fix was deployed by our developers for another issue that was the root cause of our issue.