Forum Discussion
Aw Snap issue in Chrome
Since a few days i get a Aw Snap in chrome from one moment to the other no time or exception upfront does anybody know why this is hapenning? is it possible that it has to do with the new HTML Fiels Security or...
aw snap
37 Replies
- Quick work around
I go copy the chrome.exe file
then paste it back in to the same folder and it works every time .
then that file will get corrupted and I have to do the copy again from the original.
The problem is this fix only works for about a week or 2 then you have to do it again. My wife has an Asus Pentium II laptop with very limited resources that she uses only for online browsing. She gets the dreaded "Aw Snap" message when she opens Google Chrome after every Windows update. Her computer becomes unusable until I change her Google Chrome settings to disable "Use a prediction service to load pages more quickly". Everything is fine until the next Windows Update - then Chrome's
"Use a prediction service to load pages more quickly" is enabled again.
I don't Windows to change this setting during updates. What can I do?
- Oops - hit the post button too fast. Here's the YouTube video I made for my wife to fix the "Aw Snap" issue on her laptop => https://www.youtube.com/watch?v=WDBbrcus-Ow&authuser=1
- Same here, seeing it with many of our users as well
We were seeing this in my tenant but it has stopped recently. I'm curious if anyone else has seen this issue disappear.
Hey - It looks like Chrome pushed a new build, 59. We are trying it out now. Would be interested to see if anyone else sees success.
I have encountered this as well. It seems to be more Chrome than Microsoft issue. It happens with non-MIcrosoft services as well.
- It happens all the time recently to me very frequently, like almost every webpage I visit multiples times even trying to see hurricane updates etc. It happens On Windows and on Linux so I think it IS a Chrome issue.
Version 61.0.3163.79 (Official Build) (64-bit)Hi Stan,
LIkely you have an ADD ON causing the issue. Search general forums for your error. The AW SNapp on this thread was specifically only occuring for O365 SharePoint Online. It has since cleared up.
Thanks
Me
- You are right ,it happens constantly to me after the latest Chrome update even on Linux like I am on now.
Anton Khritonenkov it is as when you upgrade to latest chrome the issue should be gone.
Paul I'm still seeing the issue and I have version 58.03029.110 (latest update).
We are still seeing this issue in several of our tenants and users are getting this issue all the time. I have had a Premier ticket open, but they have zero ability to reproduce or trace this to anything.
After enabling Chrome Logging (https://www.chromium.org/for-testers/enable-logging) and checking out the dumps and the chrome logs, I get the following;
Clearly, the heap is blowing up...
03 (Inline Function) --------`-------- chrome_child!v8::internal::MemoryChunk::IsFlagSet [c:\b\c\b\win64_pgo\src\v8\src\heap\spaces.h @ 510]
04 (Inline Function) --------`-------- chrome_child!v8::internal::MemoryChunk::IsEvacuationCandidate [c:\b\c\b\win64_pgo\src\v8\src\heap\spaces.h @ 527]
05 00000000`0028e6d0 000007fe`de7debb2 chrome_child!v8::internal::MarkCompactCollector::RecordRelocSlot(class v8::internal::Code * host = 0x00000053`c1184001, class v8::internal::RelocInfo * rinfo = 0x00000000`0028e738, class v8::internal::Object * target = <Value unavailable error>)+0x1e [c:\b\c\b\win64_pgo\src\v8\src\heap\mark-compact.cc @ 2913]
The logs are suggesting there is this other cache issue too....
9720:6992:0523/085254.988:VERBOSE1:pref_proxy_config_tracker_impl.cc(278)] 00000207F6543250: Done pushing proxy to UpdateProxyConfig
[9720:6748:0523/085254.988:ERROR:cache_util_win.cc(20)] Unable to move the cache: 5
[9720:6748:0523/085254.988:ERROR:cache_util.cc(134)] Unable to move cache folder C:\Users\username\AppData\Local\Google\Chrome\User Data\ShaderCache\GPUCache to C:\Users\username\AppData\Local\Google\Chrome\User Data\ShaderCache\old_GPUCache_000
[9720:6748:0523/085254.988:ERROR:disk_cache.cc(132)] Unable to create cache
[9720:6748:0523/085254.988:ERROR:shader_disk_cache.cc(593)] Shader Cache Creation failed: -2
[9720:6992:0523/085255.089:VERBOSE1:statistics_recorder.cc(526)] Collections of all histograms
Histogram: AsyncDNS.ConfigChange recorded 1 samplesCurious if anyone else has the exact same thing going on in logs, had repro steps or even better an actual fix.
This is happening in our tenant to multiple users. Has been occurring for probably 2 to 3 weeks.
Having the issue here, too - across multipe client tenants. Worse in edit mode, but does happen on out of the box lists and libraries randomly too. HELP this sucks.
- I have been seeing it too. Adding to Github... :(
- I've been getting it for a few months now across multiple different tenants as i'm an SP developer. I've had it occur in back-end (site contents, sit settings etc) and front end publishing pages. The cause for it seems somewhat random, so it's hard to debug exactly what the issue is.
it seems other people found a solution removing a script editor.. https://techcommunity.microsoft.com/t5/SharePoint/Script-Editor-Web-Parts-amp-Google-Chrome-57-don-t-work/m-p/62813
We did try this. Replaced script editor web parts with content editor web parts referencing script files in the site assets library. Still seeing this issue on those pages, list views, and more.
We have a few jQuery and SPServices "helper" functions on various pages we may disable to see if that helps.
